Customer Success Manager – Nordics & UK

🇩🇰In-Person - Copenhagen, Denmarkkr480K–kr620K/yri2d ago

K-12 Customer Success Account Management Partnership Management Customer Onboarding Smb Support

Summary

Customer Success Manager for Famly responsible for driving growth and retention of SMB childcare providers across the Nordics and UK, owning the complete customer lifecycle from sales through strategic expansion. Acts as both full-cycle account executive for Danish market and trusted advisor for UK and Nordic customer portfolio.

Key Responsibilities: Lead inbound product demos and close deals for Danish prospects, manage end-to-end onboarding to power-user status, and own account health monitoring and expansion opportunities for SMB portfolio across Nordics and UK. Provide proactive retention support, cross-functional collaboration with Product and Sales teams, and maintain accurate CRM data for risk prediction and account prioritization.

Skills & Tools: Strong consultative sales and account management abilities with excellent communication and relationship-building skills; proficiency with CRM systems, data analysis, and cross-functional collaboration required. Experience in SaaS onboarding, identifying upsell opportunities, and managing customer retention are essential.

Qualifications: Typically requires 3-5 years of Customer Success, Account Management, or hybrid sales experience in B2B SaaS with demonstrated success managing SMB customer portfolios. Knowledge of EdTech or childcare/education sector is beneficial but not required.

Location: Copenhagen, Denmark (hybrid role covering Nordics and UK)

Compensation: Not provided by employer. Typical compensation for this role is €45,000 – €60,000/year based on title, seniority, and Copenhagen location.

Job Description

The Role: Impact the Future of Early Childhood Education

At Famly, we’re on a mission to give children the best possible start to life by closing the gap between home and daycare. As our new Customer Success Manager, you won’t just be managing accounts; you’ll be the champion for SMB childcare providers across the Nordics and the UK.

This is a unique, "full-cycle" hybrid role. You will own the entire journey for our Danish customers—from the first demo and the "closed-won" handshake to onboarding and long-term strategic growth. Additionally, you’ll bring your expertise to our UK portfolio, acting as a trusted advisor to ensure our partners are getting maximum value from the Famly platform.

What you’ll be doing 🛠️

Own the Danish Market (Inbound & Onboarding)

Close the Deal: Lead inbound demos for Danish prospects, managing the sales process from initial interest to final signature.
First Impressions Matter: Own the end-to-end onboarding process, ensuring new partners move from "sign-up" to "power user" with minimal friction and maximum speed.
Set the Standard: Ensure high-quality qualification so every customer starts their journey with the right expectations.

Drive Growth & Retention (Nordics & UK)

Strategic Partnership: Manage a portfolio of SMB customers across the Nordics and UK, building deep relationships with key decision-makers.
Expansion & Upsell: Identify opportunities where Famly can do more for our partners and execute expansion deals that align with their needs.
Churn Fighter: Proactively monitor account health and intervene early to ensure high retention and long-term happiness.

Regional Support & Collaboration

Norwegian Coverage: Provide ad-hoc Customer Success support (training and retention) for our Norwegian customers.
Voice of the Customer: Work cross-functionally with Product, Sales, and Onboarding teams to ensure our platform evolves based on real-world feedback.
Data-Driven Action: Maintain impeccable CRM data to prioritize your day and predict risks before they become problems.