Head of US Customer Success

🇺🇸In-Person - Washington$150K–$220K/yri3h ago

K-12 Customer Success Account Management Team Leadership Childcare Education Customer Onboarding

Summary

Lead the US customer success function at Famly, a global platform serving hundreds of thousands of childcare providers. Build and scale customer partnerships from onboarding through long-term account management while leading a growing team.

Key Responsibilities: Own onboarding and account management for a portfolio of US customers ranging from small providers to large key accounts, while leading and mentoring a small initial team. Shape and execute customer success strategies to drive customer value, retention, and satisfaction across the childcare provider market.

Skills & Tools: Strong customer relationship management, team leadership, and strategic communication skills. Demonstrated ability to balance hands-on execution with team building, and experience in SaaS or B2B customer success preferred.

Qualifications: 5+ years of customer success, account management, or related experience, with proven leadership of teams. Prior experience in SaaS, education technology, or serving enterprise and SMB customer bases preferred.

Location: Arlington, VA / Washington, D.C.

Compensation: Not provided by employer. Typical compensation for this role is $110,000 – $160,000/year based on title, seniority, and location.

Job Description

At Famly, we are dedicated to building a platform that empowers teachers, parents, and children to thrive. Our product is trusted by hundreds of thousands globally, and our core mission is to help every customer, from small childcare providers to large key accounts, succeed at what matters most: caring for children and supporting the communities they serve.

To help us do this, we’re looking for a Head of US Customer Success who is excited to lead from the front and build durable and human-centered partnerships with childcare providers all over the country.

You’ll be joining our office in Arlington, VA, and lead a small team (initially one person), while also yourself owning onboarding and account management for a portfolio of US customers. As the team and customer base grow, you’ll help shape and execute on our efforts to scale customer value and ensure long-term customer relationships - no matter how big or small.