UK Key Account Manager (maternity cover)

🇬🇧In-Person - London, United Kingdom£35K–£50K/yri39min ago

K-12 Customer Success Account Management Partnership Management Enterprise Sales Business Development

Summary

A strategic Key Account Manager role at Famly responsible for driving retention, growth, and deep partnerships across a high-value UK customer portfolio. This maternity cover position involves serving as the primary trusted advisor and point of contact for key accounts while identifying expansion opportunities.

Key Responsibilities: Manage and grow a portfolio of high-value accounts with multi-threaded stakeholder relationships, develop strategic account plans for retention and expansion, and identify upsell/cross-sell opportunities through consultative engagement. Collaborate with Product, Sales, and Customer Success teams to advocate for accounts, own forecasting and pipeline management, and contribute to team knowledge-sharing.

Skills & Tools: Strong relationship-building and stakeholder management abilities, consultative selling and account strategy development, pipeline and forecasting management, and cross-functional collaboration. Solutions-focused problem-solving, communication skills, and ability to thrive in fast-paced environments.

Qualifications: Proven experience as a Key Account Manager or similar customer-facing account management role, ideally in a B2B SaaS environment. Demonstrated ability to manage strategic accounts, drive growth, and build executive-level relationships.

Location: London, England, United Kingdom

Compensation: Not provided by employer. Typical compensation for this role is £50,000 – £70,000/year based on title, seniority, and location.

Job Description

Are you passionate about nurturing customer partnerships while driving business growth? Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business? Famly is looking for a Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts.

As a Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers. Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.

🚀 What you'll be doing

This role is about more than account management - it’s about strategic ownership of your book of business and acting as a trusted partner for your customers.

You will:

Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.
Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.
Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.
Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.
Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.
Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.