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Role Snapshot
Xello seeks a Customer Success Operations Manager to enhance team efficiency by designing data-driven processes and improving the customer journey. This role focuses on enabling scalability and operational excellence across the Customer Success organization.
Key Responsibilities: Design and implement scalable processes that empower CSMs to work efficiently, identify and resolve operational bottlenecks, streamline data access for Success Managers, and support lifecycle messaging initiatives. Partner cross-functionally to align customer experience priorities and create feedback loops for continuous improvement.
Skills & Tools: Strong analytical abilities with expertise in reporting tools, data visualization, and Salesforce administration; exceptional project management, organizational, and communication skills with proven ability to identify process bottlenecks and design scalable solutions.
Qualifications: 3–5 years of experience in Customer Success Operations, Revenue Operations, or similar post-sales operations role with demonstrated expertise in reporting tools and Salesforce. Project management skills and passion for Customer Success discipline required.
Location: Toronto, Ontario
Compensation: CA$80K–CA$120K/yr