Client Support Technician
Paragon Cyber Solutions🇺🇸In-Person$32K–$42K/yri1h ago
Summary
Client Support Technician at Paragon Cyber Solutions provides technical support to clients while working alongside skilled engineers to solve complex cybersecurity challenges. This role is critical for maintaining customer satisfaction and ensuring seamless service delivery.
Key Responsibilities: Provide technical support to clients, troubleshoot issues, and collaborate with engineering teams to resolve complex cybersecurity problems. Assist in analyzing and addressing client challenges while maintaining high service standards.
Skills & Tools: Strong technical troubleshooting abilities, excellent communication skills, and problem-solving capabilities. Knowledge of cybersecurity concepts and customer service experience are essential.
Qualifications: Typically requires high school diploma or equivalent with some technical support experience or IT background. Relevant certifications (CompTIA A+, Security+) or cybersecurity training is advantageous.
Location: Not specified
Compensation: Not provided by employer. Typical compensation for this role is $45,000 – $60,000/year based on title, seniority, and location.
Job Description
Paragon Cyber Solutions is searching for those ready for an exciting and dynamic career as a Client Support Technician to join other smart, talented, and dedicated engineers that pride themselves in analyzing the most difficult challenges. United&n...