Support Specialist - Accounting & Payments
Veracross🇺🇸In-Person$35K–$48K/yri1h ago
Summary
Support Specialist providing technical and customer support for Veracross's School Information System (SIS) platform, focusing on accounting and payments functionality for independent K-12 schools. This role ensures smooth operations and customer satisfaction with the integrated SIS solution.
Key Responsibilities: Respond to customer inquiries regarding accounting and payments features, troubleshoot technical issues, provide guidance on system usage, and escalate complex issues to appropriate teams. Maintain detailed records of support interactions and contribute to knowledge base documentation.
Skills & Tools: Strong customer service and communication abilities with technical aptitude for SaaS platforms and accounting systems. Problem-solving skills, attention to detail, and ability to work efficiently in a fast-paced support environment.
Qualifications: High school diploma or equivalent required; 1-2 years of customer support experience preferred, ideally in SaaS, education technology, or accounting software. Knowledge of accounting principles and school operations is beneficial.
Location: Not specified
Compensation: Not provided by employer. Typical compensation for this role is $42,000 – $58,000/year based on title, seniority, and support specialist role in SaaS.
Job Description
Company Overview Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database,...