Customer Support Specialist
Veracross🇺🇸In-Person$38K–$55K/yri1h ago
Summary
Customer Support Specialist at Veracross provides technical and operational support to independent K-12 schools using the company's SaaS-based School Information System platform. This role is critical to ensuring client success and satisfaction with an integrated single-record database solution.
Key Responsibilities: Respond to customer inquiries via multiple channels, troubleshoot technical issues with the SIS platform, and guide users through system features and best practices. Collaborate with product and engineering teams to escalate complex issues and contribute to knowledge base documentation.
Skills & Tools: Strong communication and problem-solving abilities with proficiency in customer support tools and ticketing systems. Technical aptitude to understand SaaS platforms, database concepts, and ability to work with K-12 education workflows.
Qualifications: High school diploma or equivalent required; associate degree or relevant customer support experience preferred. Familiarity with SIS platforms, education technology, or similar B2B SaaS support roles is advantageous.
Location: Not specified (remote, hybrid, or specific location not stated in posting)
Compensation: Not provided by employer. Typical compensation for this role is $45,000 – $60,000/year based on Customer Support Specialist title, entry to mid-level seniority, and SaaS education technology sector.
Job Description
COMPANY DESCRIPTIONVeracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, person...