Role Snapshot
Supervise student account collections, billing, and third-party contract functions at a public university while ensuring compliance with Virginia state codes and federal regulations. Drive process improvements and provide guidance to other departments on collection procedures.
Key Responsibilities: Manage student account collections, receivables tracking, and billing operations while ensuring delinquent accounts are handled in compliance with state and federal guidelines. Supervise staff, coordinate with collection agencies, oversee third-party billing quality control, and implement best practices and process improvements.
Skills & Tools: Strong knowledge of collections procedures, accounting principles, and compliance regulations (Virginia Commonwealth code and CAAP guidelines). Excellent supervisory, customer service, and process improvement capabilities with ability to manage multiple stakeholders and train staff.
Qualifications: Bachelor's degree in accounting, finance, or related field with 3-5 years of collections or accounting experience, including supervisory experience. Knowledge of higher education accounting practices and Commonwealth of Virginia regulations preferred.
Location: In-Person
Compensation: $48K–$62K/yr (estimated)
Job Description
Supervise the student account collections, third-party contracts, and billing functions and ensure all established goals are met. Collaborate with collection agencies, manage the third-party billing process, and ensure quality control. Track receivables and related metrics. Ensure the collection of delinquent receivables in accordance with Commonwealth of Virginia code and the Department of Accounts – Commonwealth Accounting Policies and Procedures (CAAP) guidelines, federal law, and University policies. Provide guidance to other University departments on collection procedures. Supervise staff and provide continued training to promote professional growth, accurate processing, and excellent customer service. Identify and implement best practices and process improvements