Knowledge Product Owner

🇺🇸Remote - United States2h ago

K-12 Product Product Management Curriculum Development Knowledge Management Educational Content Product Strategy

Summary

The Knowledge Product Owner at Amplify Education is responsible for developing and managing product knowledge resources that support customer success and internal teams. This role ensures knowledge content aligns with product strategy and enhances user adoption and satisfaction.

Key Responsibilities: Day-to-day work includes creating and maintaining product documentation, managing knowledge base content, collaborating with product and customer success teams to identify knowledge gaps, and ensuring content accuracy and accessibility. The role involves organizing, prioritizing, and updating knowledge assets to support customer onboarding and support operations.

Skills & Tools: Required skills include strong written and verbal communication, content management and organization abilities, technical aptitude for learning complex products, and proficiency with knowledge management systems. Soft skills such as collaboration, attention to detail, and project management are essential for success.

Qualifications: Candidates should have 2-3 years of experience in product management, technical writing, knowledge management, or customer success roles. A bachelor's degree in a relevant field or equivalent professional experience is typically required.

Location: Remote - United States