EMEA SMB Expansion Account Executive

🇳🇱In-Person - Amsterdam3d ago

Corporate Sales Account Management Business Development Inside Sales SaaS Sales Enterprise Sales

Summary

Lead strategic expansion and growth for existing Lucid Software customers across assigned EMEA territories by identifying and closing new business opportunities. Work with multiple personas and collaborate with Customer Success teams to drive renewals and continued customer engagement.

Key Responsibilities: Close business deals, prospect, and build relationships with assigned accounts while providing excellent customer service and identifying expansion opportunities. Create reliable forecasts, develop outbound prospecting strategies, and maintain activity and accountability standards.

Skills & Tools: Strong sales closing ability, relationship building, consultative selling approach, product expertise, forecasting accuracy, and collaborative teamwork mindset with cross-functional communication.

Qualifications: Not explicitly stated in the provided description; typically requires sales experience with B2B SaaS and account expansion expertise.

Location: Amsterdam, NL (Hybrid workplace with flexibility to work remotely or from office)

Job Description

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

Expansion Account Executives (AEs) lead the strategic expansion business growth for current Lucid customers across their assigned territories. Post prospect qualification, AEs will work directly with potential and existing customers to create business value across multiple personas, continually working to close sales opportunities. AEs will also work hand-in-hand with Customer Success Managers (CSMs), to ensure renewals, drive expansion and continual customer engagement.

Responsibilities:

Effectively be able to close business, prospect, and build personal relationships with a book of accounts
Able to provide excellent customer service and upkeep of existing clientele while identifying strategic opportunities to expand Lucid adoption
Displays a strong “out of the box” thinking approach to improve best practices around outbound prospecting and pipeline generation
Create and maintain reliable forecasts that create transparency between your pipeline and the management team
Become an expert in our value propositions, target market, and target personas
Develop a mentality of Teamwork Over Ego seeking opportunities to help others and lead out critical initiatives
Meet team standards around activity, accountability, and internal cross-functional SLAs
Other duties as assigned

Requirements:

1+ year(s) Sales closing experience (preferably in SaaS/tech)
Experience in prospecting and closing business (as an Account Executive, or similar role)
Experience in building personal relationships and expanding accounts
Experience with Salesforce.com or similar CRM
Fluent in English

Preferred Qualifications: