Print Services Operator

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

As a Print Services Operator, you’ll be part of a hand-picked team of talented, dynamic and committed people that make up our growing Print Services division printing and delivering over a million credentials annually.

We are looking for a responsible, well-organized printer services operator who will be responsible for a variety of tasks. Duties will include providing support to our managers, employees, customers, and various daily print shop needs.

The ideal candidate will have excellent oral and written communication skills and be able to organize their work using tools such as MS Excel and Office programs. If you have previous experience or exposure to the print services industry, we’d like to meet you.

Ultimately, the individual in this role will ensure the efficient and smooth day-to-day operation of our print facility.

Responsibilities/Functions

• Process daily print and mail workflows of transcripts and supplemental documents, certificates and diplomas.

• Order Reconciliation and validation

• Organize production area

• Shipping and receiving including create all shipping labels for FedEx, UPS, Priority Mail shipment.

• Prepare Postal Paperwork.

• Proper handling of consumables

• Inventory Management

• Understand the capabilities and the proper operation of the machines to achieve optimum print quality of printers and DS-700i inserters

• Maintain workflow efficiency by evaluating processes at each stage of production.

• Ensuring that each job is properly set up.

• Work with Customer Support team to resolve customer issues.

• Logging returned mail.

Requirements:

• Attention to detail and problem-solving skills.

• Team oriented.

• Positive attitude and willingness to learn new things.

• Stand for extended periods of time.

• Lift up to 40lbs.

• Excellent written and verbal communication skills.

• Strong organizational skills with the ability to multitask.

• Excellent time management skills and the ability to prioritize work.

• Proficiency in MS Office (MS Excel, MS Word).

• Working knowledge of office equipment, such as printers, computers, etc.

• High School Degree.

Preference will be given to candidates with any of the following experience:

• Digital Printing

• UPS/FedEx shipping and receiving

• Mail Insertion Equipment

• Shipping and Receiving

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.