Account Manager SMB

🇬🇧In-Person - London, United Kingdom£22K–£28K/yriJust now

Corporate Sales Account Management Smb Sales Cybersecurity Sales Business Development Inside Sales

Summary

Account Manager for KnowBe4's SMB segment, responsible for managing and growing customer relationships for the global leader in Human Risk Management with 70,000+ organizations worldwide.

Key Responsibilities: Manage a portfolio of SMB accounts, drive new business opportunities, and ensure customer success in deploying KnowBe4's HRM+ platform and security training solutions.

Skills & Tools: Strong sales and relationship management skills, cybersecurity product knowledge or ability to learn quickly, excellent communication and negotiation abilities, and proficiency in CRM systems and sales methodologies.

Qualifications: Typically 2-4 years of B2B account management or sales experience, preferably in SaaS or cybersecurity; bachelor's degree or equivalent professional experience.

Location: London, United Kingdom

Compensation: Not provided by employer. Typical compensation for this role is £28,000 – £38,000/year based on title, seniority, and location.

Job Description

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

To learn more about our team and office culture in London, England (UK), visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Account Manager is responsible for promoting and selling KnowBe4’s suite of products and services into our existing Small/Medium-sized customer accounts to exceed monthly sales quota. This can be achieved by motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.

Responsibilities:

Promote and sell KnowBe4’s range of products and services to meet and exceed Small/Medium Business monthly cross sale and expansion sales targets.
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts.
Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities.
Follow up on existing customer marketing leads to generate revenue opportunities and pipeline.
Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR.
Maintain accurate and thorough records of daily sales statistics via Salesforce.
Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.
Support in the renewal process where there is an opportunity to grow the account.

Qualifications:

1-3 years of selling experience to Small/Medium-sized businesses
Bachelor Degree or higher education equivalent, desirable
Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
Experience with Salesforce, a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Excellent verbal and written communications
Stats driven business professional
Motivated, energetic self-starter
Strong collaborative and teamwork skills
Must be able to work with minimum supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.