Professional Services Engineer
KnowBe4Summary
Professional Services Engineer at KnowBe4, the global leader in Human Risk Management, responsible for implementing and optimizing security solutions for enterprise clients. The role combines technical expertise with client-facing consulting to deliver human risk management platforms protecting organizations worldwide.
Job Description
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of product deployments. The ideal candidate will have a broad knowledge of the product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.
Responsibilities:
- Develop and maintain comprehensive knowledge of products and security awareness practices.
- Implement and configure products for small to mid-sized business customers post-purchase.
- Build and maintain strong relationships with key customer contacts.
- Record and track customer deployment activities.
- Support Snr. Professional Services colleagues and mentor junior team members as needed.
- Adhere to and promote security awareness practices
- Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
- Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
- Complete all policy requests received from customers or when supporting other team members.
Minimum Qualifications:
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Two-year degree preferred
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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