Full-Time Program Mentor

Western Governors University

🇺🇸Remote - United States$59K–$88K/yr2mo ago

Higher Ed Customer Success Student Support Academic Coaching Online Education Mentoring Distance Learning

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Summary

Full-time Program Mentor at Western Governors University providing comprehensive support and guidance to students in Pacific and Mountain Time Zones. Role emphasizes fostering student learning and proactive outreach through innovative teaching practices.

Key Responsibilities: Monitor assigned student progress, provide direct coaching and academic support, respond urgently to student needs via email and phone, and use technology platforms to facilitate learning. Collaborate with university professionals to maintain a student-focused environment and perform related duties as assigned.

Skills & Tools: Strong organizational skills with attention to detail, technological competency (data entry, email, calendar management), exceptional customer service and communication abilities, and proficiency with technology-based teaching and communication platforms.

Qualifications: Master's degree or advanced degree required with at least 3 years of relevant experience in student support or education. Experience with distance learning is preferred.

Location: Remote from continental United States with occasional travel required; serving Pacific and Mountain Time Zones.

Compensation: $58,800 – $88,200 / annually