Senior Manager, Marketing Analytics and Decision Support

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.    

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.     

We are on a mission to make every student a confident learner, and we are looking for a Senior Manager of Marketing Analytics and Decision Support to help achieve that goal!    

Your role will involve setting and completing a team vision. This team is responsible for interpreting and enabling use of data into insights and actions that support our customer-centric Go-to-Market optimization strategies for all existing and new businesses.   

We are looking for a highly skilled professional in analytics and process improvement. This person should have a background in using data to make informed decisions and evaluate value. Manage a team of analysts, working with a variety of collaborators from different global businesses to diagnose, prioritize, and complete impactful marketing analytics and lead optimization.    

Are you excited by working to refine analytical capability in established businesses, while newly bringing standard methodologies and analytical horsepower to more nascent ones? Reporting to our SVP of Global Services, you will help bring this strategic process thinking and continual improvement to Marketing, for the benefit of our US Higher Education customers and other global education businesses.    

What You’ll Do Here

• Establish an expanded team vision that delivers on existing US Higher Ed analytical improvements, and newly establishes them across our portfolio of global education businesses, using return on investment analysis, stakeholder partnership, and analytical intuition to determine areas of highest impact
• Working as a player-coach, lead a team of analysts that optimize Cengage Group GTM efforts, synthesizing insights to prioritize end-to-end initiative improvements, and continually strengthening overall marketing capability, enabling lead generation, and working on initiatives to retain and grow revenue
• Mentor your team in analytics-based recommendations and enablement, helping them translate qualitative and quantitative data, while also driving decision-making rigor by applying well-constructed hypotheses and authoritatively implementing well-structured testing plans
• Ensure consistency in analytic methodologies and reporting, proactively identifying and working through data gaps and integrity issues for marketing operations and Cengage’s central technology and data teams
• Serve on the Global Marketing Operations leadership team promoting operation efficiencies and helping to drive revenue across Cengage Group.
• Provide regular updates to the Leadership Team and beyond regarding the impact of marketing programs on the overall GTM motion for Cengage Group
• Accelerate the team’s impact at scale for Cengage Group as a whole!   

Skills You Will Need Here

• Ability to create, define, and execute on team vision and mandate
• High energy self-starter, comfortable acting as a player-coach on the team
• Comfortable setting clear expectations and coaching team and peers in process improvement methodologies
• Ability to work with varied stakeholders and groups (including high-level stakeholders)
• Bachelor’s degree or equivalent experience and a solid foundation in statistical concepts
• Minimum of 5 years of analytic experience, including experience working in Marketing Analytics and Operations
• Strong communication and interpersonal skills
• Excellent attention to detail and structured problem-solving skills
• Skill with analytic tools ranging from relational databases and SQL to Excel
• Ability to tell a clear story with data and translate to business and customer implications
• Ability to create effective presentations, tailored to different audiences   

Preferred

• Experience with data visualization and enablement tools like PowerBI
• Experience with CRM like Salesforce and/or Salesforce Data Cloud
• Experience using data stores like Snowflake
• Experience in the structure and assessment of A/B tests to support continual optimization.
• Experience instructing statistical concepts to others
• Experience using sampling techniques to monitor and analyze performance    

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.  

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.  

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. 

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$101,900.00 - $163,000.00 USD