Technical Service Technician II

Magic happens when the right people and resources come together to create something greater than the sum of its parts. As North America’s largest learning catalyst, Bluum is rooted in the belief that education is the single most achievable step toward a more positive and equitable tomorrow. Our employees are driven BY a single mission – to improve learning and make it more accessible. From the personalized support and services, we provide to the hand-picked products we use that create make exceptional learning environments, everything we touch, say or do empowers educators to make a difference. Learn more about how we are cultivating possibility at Bluum!

The Technical Services Technician II plays a pivotal role in providing comprehensive technical support, troubleshooting, and training for both customers and internal staff. This position bridges the gap between the foundational responsibilities of a Technician I and the advanced tasks of a Technician III. Working both independently and collaboratively, the Technician II delivers skilled assistance, addressing complex audio/visual challenges and maintaining high levels of customer satisfaction.

Responsibilities

• Execute service calls on audio visual equipment issues, demonstrating expertise in diagnosing and resolving technical problems.
• Conduct troubleshooting, repair, and replacement of intermediate to advanced AV and IT equipment, encompassing diverse terminations and configurations.
• Perform service tasks with precision and efficiency, such as cable pulling, connector installation, projector mounting, and ceiling mount installation.
• Input accurate and timely data into internal systems including inventory tracking, time sheets, and work orders.
• Respond to customer inquiries via phone and email regarding intricate technical AV equipment matters.
• Validate proper functioning of all equipment before departing job sites.
• Maintain organized and clean work environments at customer locations, securely storing tools daily.
• Assist in the field installation of control programs and GUI interfaces (Extron/Crestron/Firmware), demonstrating upload and download proficiency.
• Deliver client training sessions as required, showcasing comprehensive understanding of AV systems.
• Contribute to on-site leadership and mentorship of Level I and Level II Service Technicians.
• Troubleshoot programming challenges related to Extron and Crestron systems.
• Configure various video codecs and ensure optimal functionality.
• Skillfully set up Digital Signal Processors and/or VoIP connections.
• Evaluate, recommend, and implement firmware/software updates for enhanced system performance.
• Execute regular preventative maintenance visits to uphold the stability of client-based systems.
• Update and generate job documentation as necessary to ensure accurate records.
• Interpret electronic schematics and architectural blueprints with precision.
• Embrace additional duties as assigned, demonstrating flexibility and adaptability.
• Other duties as assigned

Education & Skill Requirements

• Minimum of 2 years of experience in an audiovisual or technical environment, with demonstrated growth in responsibilities.
• High School Diploma or GED completion is required.
• CTS certification is a strong asset.
• Familiarity with audiovisual presentation and IT equipment is beneficial.
• Strong organizational skills and the ability to prioritize multiple tasks effectively.
• Thrives in a fast-paced team environment, maintaining composure and focus.
• Exceptional customer service skills across email, telephone, and in-person interactions.
• Proficient in troubleshooting and repair techniques.
• Effective verbal and written communication with customers and vendors.

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.