Fast Facts

The Technical Service Coordinator is responsible for providing technical support and training for audio visual systems, managing customer data, and coordinating repairs and inventory.

Responsibilities: Key responsibilities include troubleshooting audio visual equipment, maintaining customer records, processing returns, scheduling repairs, and supporting service technicians.

Skills: Strong organizational and customer service skills are essential, with experience in audio visual systems preferred but not required.

Qualifications: High School Diploma or GED is required; experience with audio visual equipment is beneficial.

Location: This position is based in Saint Paul, Minnesota, United States, with no specified travel requirements.

Compensation: $20 - $22 / Hourly

Position Summary  

This position is responsible for providing technical support, troubleshooting and training for both customers and internal employees. 

Responsibilities  

• Basic troubleshooting solutions for their audio video systems or equipment and providing status updates regarding their equipment 
• Maintaining customer information in a data base system 
• Notify customer of receipt of equipment and provide technical assistance, troubleshooting, or replacement as necessary 
• This includes processing DOA's (defective product upon arrival), customer credits and billing, and facilitates replacement for damaged equipment 
• Scheduling on/off site repairs and provide administrative support as needed to the Service Technicians 
• Responsible for maintaining parts inventory and ordering parts from the manufacturers as necessary 
• Complete data entry of on-site service call ticket in data base. Inform customer of service call status’ 
• Work with service centers through-out the country to schedule service appointments for audio visual equipment failure or troubleshooting 
• Work with vendors and manufacturers for troubleshooting, replacements, repairs, DOA's, exchanges, credits, and lead time of equipment 
• Other duties as assigned 

Education & Skill Requirements 

• Completed HS Diploma or GED is required 
• Experience with audio visual presentation and or IT equipment is helpful but not required 
• This candidate must possess strong organizational skills and have the ability to prioritize multiple tasks 
• Must be able to work in a fast-paced team environment 
• Strong customer service skills via e-mail, telephone and in person are necessary 

Pay Range: $20-22/hour

Benefits: 

• Medical (offer three various plans with Aetna) - employee and employer contributions
• Dental - employee and employer contributions
• Vision - employee and employer contributions
• Health Savings Account with a company contribution if participating in an HDHP plan
• Flexible Spending Account
• Employer paid Life and ADD Insurance
• Supplemental Life and ADD available for purchase
• 401(k) plan with Employer Match
• 160 hours of Paid Time Off
• Philanthropy Time
• Parental Leave

Training 

It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth. 

Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.