Summary
Temporary part-time Certified Gainsight Administrator role focused on hands-on technical configuration and building robust data models, rules, and automated customer journeys within the Gainsight platform. Reports to Director of CS Ops and serves as the primary technical builder executing requirements from leadership.
Job Description
Certified Gainsight Administrator (Temporary Part Time)
Role Type: Temporary, Part-Time (15–20 hours/week)
Reports to: Director, CS Ops
Certification Required: Gainsight Administrator Level 3 Certification
Role Overview
We are looking for a highly technical, Gainsight Certified Administrator to serve as our primary "Builder." You will be responsible for the end-to-end technical execution of requirements provided by CS Ops and Leadership. This is not a strategic planning role; it is a hands-on configuration role focused on building robust data models, complex rules, and automated customer journeys that scale.
Key Responsibilities
- Technical Build & Configuration: Execute the technical setup of Gainsight features including Data Designer, Rules Engine, Journey Orchestrator, and Health Scorecards.
- Data Architecture: Manage data ingestion from Salesforce and external sources. Perform data cleaning and mapping to ensure 100% data integrity.
- Journey Execution: Build multi-step, automated email programs in Journey Orchestrator, including participant logic, token mapping, and multi-variant testing.
- Reporting & Horizon Analytics: Develop sophisticated dashboards and reports that provide "at-a-glance" visibility into customer health and OKR progress.
- System Logic & Troubleshooting: Proactively monitor rule success/failure logs, fix broken syncs, and optimize existing rules for better platform performance.
- Technical Documentation: Maintain documentation of the technical builds and logic flows created so the CS Ops team understands the "why" behind the "how."
Required Technical Skills
- Gainsight Certification: Active Gainsight Certified Administrator (Level 3) is mandatory.
- Data Modeling: Expert-level understanding of Gainsight’s Data Object model (MDA) and how it interacts with Salesforce objects (Accounts, Contacts, Custom Objects).
- Advanced Logic: Experience using calculated fields, TO_STRING / TO_DATE transformations, and complex filters in Data Designer.
- Salesforce Integration: Strong grasp of the Gainsight-Salesforce connector and the ability to troubleshoot sync errors between the two platforms.
- Process Orientation: Ability to take a written business requirement and visualize the step-by-step logic needed to build it in the Rules Engine.
Nice-to-Haves
- Experience with Survey logic and conditional formatting within JO.
- Background in SQL or advanced Excel (for complex data manipulation).
- Previous experience in a high-growth SaaS environment focusing on Renewals and Expansions.
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