Role Snapshot
This Customer Relations Representative serves as a central point of contact for a university 'one-stop shop' coordinating services across Admissions, Financial Aid, Finance, and the Registrar's Office. The role is critical in delivering exceptional service to students and supporting key enrollment and engagement functions.
Key Responsibilities: Front desk reception, telephone services, answering inquiries, processing admissions status and financial aid requests, managing class registration and student accounts, and handling customer complaints with appropriate solutions and referrals. The position may require work during university closings, including potential remote work arrangements.
Skills & Tools: Strong customer service and communication skills, with proficiency in administrative systems, data management, and multitasking in a high-volume environment. Problem-solving abilities and professionalism in handling sensitive student records and complaints are essential.
Qualifications: Typically requires a high school diploma or equivalent; some college coursework or customer service experience preferred. Familiarity with student information systems and office software is beneficial.
Location: In-Person
Compensation: $32K–$42K/yr (estimated)
Job Description
This position serves as the Customer Relations Representative for the "one stop shop" providing services to the Office of Admissions, Office of Financial Aid, Office of Finance and the Office of the Registrar. This position will also be responsible for the delivery of front desk reception and telephone services, answering general inquires and requests for service, performing routine administrative services to include reviewing admission status, financial aid student records, class registration, student accounts, handling customer complaints and coordinating solutions, researching complex problems and making appropriate referrals, if necessary.
Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).
Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).
More Jobs at Old Dominion University
Faculty in Electrical Engineering Technology - Critical Infrastructure and Data Transformation
Old Dominion University·🇺🇸In-Person
$65K–$95K/yr