Knowledge Governance Manager

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Amplify’s Training & Enablement department is seeking a Knowledge Governance Manager to operationalize and scale the organization’s Knowledge Management (KM) strategy across enterprise systems. This role ensures knowledge assets are accurate, current, and aligned with governance standards, taxonomy, and AI-driven enterprise search initiatives. The ideal candidate is a systems-minded collaborator who translates KM principles into sustainable processes across platforms such as CMS, LMS, Salesforce, and other enterprise applications—building a unified knowledge ecosystem that drives discoverability, efficiency, and informed decision-making. Essential Responsibilities: Knowledge Governance and Implementation Execute and maintain Knowledge Management policies, taxonomy, and tagging standards within enterprise systems. Establish accountability frameworks and partner with content owners to ensure governance guidelines are applied consistently. Align system-level configurations, permissions, and workflows with organizational KM standards and data governance practices. Cross-System Coordination Begin by partnering with an initial group of content owners and system owners across key enterprise tools, serving as the primary liaison to ensure alignment and collaboration. Work closely with system owners to regularly review and maintain content accuracy, currency, and structure. Proactively identify gaps, overlaps, and redundancies across content repositories to improve enterprise-wide knowledge consistency. As organizational needs evolve, expand coordination efforts to additional systems and teams to support a unified knowledge ecosystem. Content Quality and Lifecycle Management Oversee the periodic review and validation of key content and documentation. Support content owners in applying KM best practices, including tagging, metadata, and archiving processes. Implement version control and deprecation routines to ensure content remains up-to-date and relevant. Enterprise Search Optimization Partner with the AI and Enterprise Search teams to improve searchability, metadata accuracy, and tagging effectiveness. Analyze usage data and feedback to refine taxonomy, search filters, and knowledge presentation. Serve as a bridge between system content and enterprise search performance. Training and Enablement Maintain and refine existing guidance, documentation, and training resources to ensure ongoing alignment with Knowledge Management standards and evolving system needs. Promote adoption of KM processes through workshops, onboarding sessions, and ongoing support. Contribute to building a culture of shared ownership and accountability for knowledge quality. Monitoring and Continuous Improvement Define, track, and report on knowledge quality metrics (e.g., content freshness, search success rate, taxonomy compliance) to measure adoption and effectiveness. Participate in the Knowledge Governance Committee to represent system-level insights and propose improvements. Recommend technology or process enhancements to increase knowledge alignment and accessibility. Required Qualifications: Bachelor’s degree in Information Management, Business, Communications, Education, or a related field. 3+ years of experience in Knowledge Management, Information Architecture, Content Operations, or related governance roles in a cross-functional environment. Demonstrated experience managing or coordinating knowledge across multiple enterprise systems (e.g., CMS, LMS, Salesforce, Confluence). Strong understanding of metadata, taxonomy, tagging, and content lifecycle management. Excellent organizational and communication skills, with the ability to influence across teams and levels. Preferred Qualifications: Familiarity with AI-driven search tools and principles of data governance. Experience in educational technology, SaaS, or information-heavy organizations. What we offer: Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $92,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance. Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. . If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant. Q: Do I have to create an account to apply for a job? A: Yes. Once you identify a position that interests you, you may apply by creating a Candidate Account. From the Candidate Home, you may search for additional opportunities, apply and check on your application status. *Note: Please refrain from using multiple email addresses to create multiple accounts, as this can cause issues with your application. If you need to change your email address, you can log into your original account and update it there. Q: I forgot my password. What should I do? A: Click on the Forgot Password option and you will be prompted to create a new password. Q: How do I know my application was received? A: You will receive an email confirming your application was submitted. A recruiter will review your application and if you meet the qualifications for the position, they will contact you to move forward in the hiring process. Q: How long does it generally take to hear back on the status of my application? A: There is not an exact time frame and updates can vary depending on the volume of applicants, it can take up to two weeks or longer to hear back from a recruiter. Q: Will I receive a response even if I am not selected? A: Yes. If your qualifications are a match for the job posting, a recruiter will contact you with additional steps. We also exercise our best efforts to notify, via email, all applicants that are not selected. Q: I’ve completed the application process. How can I check the status? A: Please log in to your Candidate Home to review your profile. To view the status of an application, review the "My Applications" section in the Candidate Home. If your status is in Review, this means your application is active and is still being reviewed for consideration. Q: Can I attach additional documents, such as cover letters and references? A: Yes. You can attach a cover letter and references in addition to your resume or CV when you are applying. filling out the application. However, once your application is completed and submitted, your attachment can no longer be edited and you cannot add another attachment. Carefully review and ensure that the correct version of your resume/CV is attached before submitting your application. Q: I do not see a position I am interested in. Can I apply without selecting a specific position? A: No. You must apply to a specific position. Q: Can I start my application and finish it later? A: Yes. If you log out before completing your application, you may save your progress. Log in to Candidate Home to view any incomplete applications in Candidate FAQ the “My Drafts” section. Q: If I apply for a position with your company, will Workday maintain my information for subsequent applications? A: Yes. You can use the last resume you uploaded or choose to upload a new resume, which will pre-populate your job application with new information. You can also choose to have your LinkedIn Profile information populate your application. However, you will need to complete an application for each position you apply for. Q: What if I have browser issues when trying to create a candidate account or submitting my application? A: Workday no longer supports version 10 or earlier of Microsoft Internet Explorer (IE). Use of unsupported versions may cause issues in the application process. It is recommended to upgrade to version 11 of IE or use another supported browser such as Google Chrome or Firefox. It is also recommended to clear your cache if you are experiencing issues. Q: How do I withdraw my application? A: Access “My Submitted Applications” from your Candidate Home. Click on the application and withdraw. *Note: Once you withdraw your application from a specific role, you cannot reapply to that same role. Q: I am a current contractor. Do I apply as an internal or external applicant? A: You must apply as an external applicant through a candidate account. If you are a current Amplify Employee, please apply as an internal candidate via your Workday Employee Profile Career Hub. Q: How long does it take to complete an application? A: Approximately 10 minutes. It depends on the detail you choose to provide in your application. Q: My email address has changed. Can I update my email information? A: Yes. If your email address has changed, you can log into your Candidate Home, click on your profile tab and select the Account Settings tab and update your email address. Q. My address has changed. Can I update my contact information? A: Yes. If your contact information has changed, you can log into your Candidate Home, click on your profile tab and update your contact information. Our culture We’re a community that rewards innovative thinking, prizes communication and takes fun so seriously we even have a committee for it. Share our view. Amplify is Brooklyn Based. Remote First. In-person sometimes. Get creative. We work hard to make learning as engaging as the best video games. Work as reward. We’re forging a community around a common purpose. The signs are everywhere. We take a lean and agile approach that allows us to get quicker and better results. Share, inspire. Collaboration helps us stay innovative.