Desktop Operations Intern

Job Title 

Desktop Operations, Intern

Job Description

About Kaplan

Kaplan, a global leader in education, serves over 1 million students each year and partners with thousands of educational institutions and corporations across the world. Our mission is to give students an edge to advance their professional development through continuous growth, innovation, and empowerment. We are excited to invite highly motivated undergraduate students who want to make a difference, grow their knowledge and skill sets, and take part in a movement to broaden access to education.

Summary of the Role:

** Please note: This is a full time | paid ($15 hourly) | onsite internship in Fort Lauderdale, FL. The internship dates are: June 2nd - August 1st **

In our 9-week, and paid program, interns can expect to work with a team of Kaplan employees on day-to-day functions and projects that contribute to company-wide business initiatives. While gaining comprehensive real world experience, interns will also engage through weekly small group meetings and workshops, designed around professional development, leadership, and direct networking with leaders across Kaplan.

The KNA Internship - Desktop Operations will learn to provide exceptional customer service to Kaplan students in a courteous, knowledgeable and timely manner. The core responsibilities of this position are to assist students on the phone and over email to all of their basic technical inquiries.

Primary/Key Responsibilities

• Engage and participate in leadership workshops covering topics such as: Mentorship, Professional
• Interns must be available for the 9-week program from (June 2, 2025 - August 1, 2025)
• Development, and Networking opportunities 
• Assist KNA Desktop Operations Technical Support Analysts in their day to day activities-including box shipment program and inventory auditing
• Perform Regular checks of multimedia equipment
• Perform regular equipment set up, breakdown, and other physical equipment moves ( up to 50 lbs)
• Interact with customers and stakeholders to perform on site and remote hardware/software break fix troubleshooting
• Engage with KNA Desktop Operations Team Members in regular team meetings
• Report to assigned post at assigned schedule
• Provide on-site customer service for customer interactions such as equipment drop of and pick up
• Provide updates of activities to management as requested

Minimum Qualifications

• Currently enrolled in Bachelor’s degree program
• Active undergraduate student in their Sophomore, Junior, or Senior year
• No years of experience required
• Customer service, adaptability, time management, troubleshooting, technical support, data entry, problem solving, basic computer skills

#LI-JB1

The hourly rate for this position is $15.00

Location

Fort Lauderdale, FL, USA

Additional Locations 

Employee Type

Employee

Job Functional Area 

Technical Support/Customer Service

Business Unit

00091 Kaplan Higher ED

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.