Desktop Operations Intern

Job Title Desktop Operations, Intern Job Description About Kaplan Kaplan, a global leader in education, serves over 1 million students each year and partners with thousands of educational institutions and corporations across the world. Our mission is to give students an edge to advance their professional development through continuous growth, innovation, and empowerment. We are excited to invite highly motivated undergraduate students who want to make a difference, grow their knowledge and skill sets, and take part in a movement to broaden access to education. The Desktop Operations Intern will learn to provide exceptional customer service to Kaplan teams in a courteous, knowledgeable and timely manner. The intern supports the Desktop Operations team by providing timely, site-based technical assistance and hardware support. Proactively researches and resolves complex technical issues while ensuring the seamless installation and maintenance of personal computing technologies. ** Please note: This is a full time | paid ($15 hourly) | onsite internship in Fort Lauderdale, FL. The internship dates are: June 8th - August 7th ** In our 9-week, and paid program, interns can expect to work with a team of Kaplan employees on day-to-day functions and projects that contribute to company-wide business initiatives. While gaining comprehensive real world experience, interns will also engage through weekly small group meetings and workshops, designed around professional development, leadership, and direct networking with leaders across Kaplan. Primary/Key Responsibilities Engage and participate in leadership workshops covering topics such as: Mentorship, Professional Development, and Networking opportunities Interns must be available for the 9-week program from June 8, 2026 - August 7, 2026 Create and design and a “Kapstone” project that will have a direct impact on the business Interns must be available for the 9-week program from Assist KNA Desktop Operations Technical Support Analysts in their day to day activities-including box shipment program and inventory auditing Perform Regular checks of multimedia equipment Perform regular equipment set up, breakdown, and other physical equipment moves ( up to 50 lbs) Interact with customers and stakeholders to perform on site and remote hardware/software break fix troubleshooting Engage with KNA Desktop Operations Team Members in regular team meetings Report to assigned post at assigned schedule Provide on-site customer service for customer interactions such as equipment drop of and pick up Provide updates of activities to management as requested Minimum Qualifications Active undergraduate student in their Sophomore, Junior, or Senior year Demonstrated academic achievement Excellent written and verbal communication skills Enthusiastic and has a growth mindset, ability to successfully manage multiple tasks and priorities, adaptable, a critical thinker, organized and collaborative At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. The hourly rate for this position is $15.00 #LI-JB1 Location Fort Lauderdale, FL, USA Additional Locations Remote/Nationwide, USA Employee Type Employee Job Functional Area Technical Support/Customer Service Business Unit 00091 Kaplan Higher ED Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws. Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries. We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world. Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC). Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science. We’ve been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes). Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, supporting our students and partners to meet their diverse and evolving needs throughout their educational and professional journeys. Among the services provided are test preparation, coaching and advising, performance training, industry credentialing, and university support services, online enablement, analytics, and marketing. The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep. Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India. California Worker Privacy Statement Questions? Please contact us at knarecruiting@kaplan.com.