Fast Facts

Huron seeks a Senior Systems Administrator to join their Remote Customer Success team, focusing on system and network operations for clients in higher education and research institutions.

Responsibilities: Lead operational activities in system and network administration, oversee client communications, manage project status reporting, and provide on-call support.

Skills: 5-7 years in data center or hosting services, expertise in Microsoft software, strong troubleshooting abilities, and excellent communication skills are required.

Qualifications: Candidates must have a technical degree or equivalent experience and be U.S. citizens residing in the U.S. Preferred skills include scripting and experience in AWS environments.

Location: This position is fully remote, based in the United States.

Compensation: $95000 - $130000 / Annually

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

Within our Research Enterprise Solutions team, you’ll work with hospitals, universities, cancer centers and research institutions to provide flexible, scalable, and configurable solutions to streamline workflow and relieve administrative burden to free up time for what matters most – the research mission

Job Overview:

As a Lead Hosting Engineer, you will provide daily System and Network Administrator operational activities as a part of the Huron Customer Success team. The position requires daily review, analysis, decision making, and reporting on server and network operations as well as client communication and planning for new deployments, updates, configuration changes, and technology improvements.

You will be responsible for leading discussions around development of methodology & work product innovations, and expected to effectively communicate project status including achievements, risks, and roadblocks to all levels. The role requires someone who can anticipate and adapt to changing technologies and quickly escalate technical risks to technical solution leads and/or project managers.

In addition, your day to day could include the following: assisting with researching, analyzing, and resolving client reported issues; continually improving internal hosting processes through development of new processes, tools and job aids; and assisting with 24/7 on-call hosting coverage as needed.

You’ll be part of the Huron Higher Education team with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions. 

QUALIFICATIONS:  

Required:

• Must be a U.S. citizen and reside within the United States
• Four-year technical degree in Computer Science, Information Technology or Information Systems or equivalent professional experience
• 5-7 years’ experience in a data center, hosting services, or similar position
• Ability to install, configure, and administer Microsoft software, including Windows Server, and SQL Server
• Understanding of Domains, Virtualization, Firewalls, Routing, Ports, Domain Name Systems (DNS), Simple Mail Transport Protocol (SMTP) Gateways, and Monitoring tools (e.g., Metron)
• Ability to interpret various logs, such as Internet Information Services / Server (IIS), Simple Mail Transport Protocol (SMTP), and Event Logs
• Ability to manage and execute targeted projects independently and keep key stakeholders informed of progress, risks and barriers
• Assist with 24/7 on-call support coverage
• Willingness to perform occasional weekend work (typically once per month), with flexibility to adjust hours in subsequent weeks
• Strong communication and documentation skills

Preferred:

• Experience with scripting, PowerShell, and other tool automation skills are a plus
• Experience managing infrastructure in an AWS data center environment
• Passion for automation and optimization of tools and processes.

The estimated base salary for this job is $95,000 - $130,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $106,400 - $153,400. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Senior Associate

Country

United States of America