Director, Business Analytics

Position Overview
This director turns data into decisions at scale—building an analytics practice that’s accurate, responsive, and tied to outcomes that save time, money, and lives. You’ll lead and develop a small team of Business Analysts, own our analytics delivery engine, and partner with Ops, Finance, Marketing, Sales, and Technology to improve processes and customer experience. This position will report to the Chief Innovation Officer and will have 1 direct report.

Key Responsibilities

• Prioritize and translate business questions into well-scoped analytics projects and repeatable reporting.
• Identify opportunities for process improvements, cost savings, scalability, and better customer outcomes; track realized value.
• Review and approve queries, dashboards, and documentation; uphold data quality and consistency across Tableau/Salesforce/HubSpot/GA/Redshift.
• Build narratives that drive decisions—turn analysis into recommendations with measurable impact.
• Support Sales, Marketing, Customer Experience and Ops/Innovation teams with ready-made statements and stories that are backed by data trends identified by the BA team.
• Partner with Data/IT on source-of-truth tables and performance (e.g., Redshift models, permissions).
• Maintain and improve documentation for dashboards/reports and datasets
• Improve internal training and accessibility so power users can self-serve safely.

Qualifications - Required

• A minimum of 1 year in a customer facing position (e.g. sales, customer service, etc.).
• A minimum of 3 years direct management experience, including experience leading analysts or projects in a cross-functional setting.
• A minimum of 5 years dedicated to analytics or business intelligence.
• Advanced SQL and strong BI experience.
• Comfortable with Tableau, Salesforce, HubSpot, Google Analytics, Amazon Redshift.
• Proven record building operational reporting (staffing, budgeting/expense, pipeline/revenue, marketing performance) that drives decisions.
• Excellent scoping, prioritization, and project management; calm under rapid change.
• Strong communicator: converts analysis into concise stories and recommendations.
• Experience working independently/remotely with distributed stakeholders.

Qualifications - Nice to Have

• SW development or systems engineering experience.
• Light scripting (Python or R) for data prep/automation; familiarity with dbt or similar modeling.
• Demonstrated experience creating, owning, or scaling AI-forward tools, workflows, or initiatives that improve business decision-making, operational efficiency, or customer outcomes.
• Worked in K-12/EdTech contexts

Tools you will use at Gaggle

Tableau, Salesforce, Google Analytics, HubSpot, Amazon Redshift, SQL (must-have); Google Workspace; JIRA

Salary Range and Benefits

Please apply to this posting in order to learn more about the starting salary range and benefit options. Some benefits highlights:

• We’re a remote-first company; our team works together across all 50 US states
• PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
• Dental insurance (including orthodontia) through Guardian
• Vision insurance through BCBS/EyeMed
• HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
• 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
• Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
• Flexible PTO
• Generous, 100% to 70% paid leave plans, up to 90 days
• Pet Insurance Discount Program
• Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues

Our Team Commitment

Gaggle is proud to be recognized as a 2023 Top Workplace and also a proud recipient of the 2024 Top Workplaces USA Today award. We are committed to equal opportunity without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.