Fast Facts

Seeking a Sales Support Analyst to bridge the gap between sales, product, and implementation for healthcare solutions at Elsevier, particularly focusing on ClinicalPath. This role requires technical expertise and strong customer engagement skills to support sales efforts and ensure seamless handoffs into implementation.

Responsibilities: The Analyst will provide sales support, participate in technical calls, manage documentation, facilitate handoffs to implementation teams, and support operational reporting processes.

Skills: Candidates should have familiarity with EHR/EMR systems, excellent communication skills, and experience in customer-facing roles, especially in healthcare technology solutions.

Qualifications: A Bachelor's degree in a related field is preferred, along with experience in security and compliance assessments and knowledge of cloud infrastructure and integration standards.

Location: This is a remote position based in Ohio, United States.

Compensation: $45500 - $76000 / Annually

Sales Support Analyst

Are you both technically adept and comfortable engaging directly with customers?

Can you bridge the gap between sales, product, and implementation for healthcare solutions?

About our Team

Elsevier serves healthcare professionals including Nurses, Physicians, Pharmacists, Payers, and Health Executives. We integrate evidence-based content into the care process, helping improve patient outcomes. Our products and services are designed to help caregivers, professionals, and students. Improving practice, encouraging broad and deep adoption of professional practice guidelines, and promote a culture of quality.

About the Role 

We are seeking a Sales Support Analyst to bridge the gap between sales, product, and implementation for ClinicalPath. This customer-facing role requires strong technical expertise and EMR familiarity, with the goal of supporting sales in closing business and ensuring seamless customer handoffs into implementation. 

This is an ideal role for someone who is both technically adept and comfortable engaging directly with customers, helping to translate clinical and technical needs into actionable solutions. You will be a trusted partner to the sales team, ensuring that technical discussions, demos, and security/compliance requests are handled with accuracy and professionalism. 

This position plays a critical part in helping customers say “yes” to ClinicalPath by ensuring technical questions are answered, solutions are clearly scoped, and handoffs are executed smoothly. Your work directly supports closing deals and delivering on promises made during the sales process

Responsibilities

• Providing Sales Support & Customer Engagement.
• Participating in customer-facing technical sales calls, providing expertise on ClinicalPath integrations, workflows, and technical requirements. 
• Serving as a sales liaison through the contracting and early implementation phase, ensuring continuity of plans and requirements into delivery. 
• Supporting completion of technical assessments, including risk/security questionnaires and RFPs. 
• Refreshing, maintaining, and improving ClinicalPath demo environments (including Figma-based and future live demos). 
• Providing Technical Planning & Handoff.
• Partnering with customers and internal teams to scope technical requirements, identify risks, and document solutions. 
• Facilitating smooth handoffs to implementation teams, ensuring context and rationale for customer-specific decisions are preserved. 
• Maintaining and updating technical documentation, FAQs, and knowledge repositories for internal and external use. 
• Providing Operational & Reporting Support.
• Executing and maintaining recurring data extracts and reporting processes (e.g., Payer extracts). 
• Supporting product and sales leadership with data analysis, security/compliance documentation, and technical insights. 
• Proactively identifying opportunities to streamline demos, documentation, and handoff processes. 
• Collaborating with product, sales, and customer success teams to drive operational efficiency and customer satisfaction. 

Requirements

• Have a Bachelor’s degree in a related field, preferably.
• Are familiarity with major EHR/EMR systems and workflows; prior experience supporting healthcare technology solutions. 
• Excellent communication skills for both technical and non-technical audiences. 
• Able to manage technical documentation and customer-facing collateral. 
• Have a proven experience in customer-facing roles (sales engineering, technical account management, or similar). 
• Experience supporting security and compliance assessments (HIPAA, ISO 27001). 
• Have familiarity with Figma or other demo/prototyping tools. 
• Display knowledge of cloud infrastructure (AWS, Azure) and integration standards (FHIR, HL7, ADT) 

Primary Location Base Pay Range: Home based-Ohio $45,500 - $76,000. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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