Fast Facts

The IT Support Specialist is responsible for providing technical support to multiple customers, assisting with hardware and software issues, and managing helpdesk requests.

Responsibilities: Key responsibilities include troubleshooting and configuring computer applications and hardware, managing updates and patching, user profile onboarding, and providing systems administration support.

Skills: Required skills include experience in technical support, problem-solving, effective communication, and knowledge of Windows and Apple operating systems, as well as networking concepts.

Qualifications: Preferred qualifications include an Associate's degree in Computer Science or a related field and a minimum of 2 years of technical support or helpdesk experience.

Location: The job is located in Saint Paul, Minnesota, United States.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.

Technical support is the primary responsibility for the IT Support Specialist. The IT Support Specialist supports multiple customers in multiple locations on a variety of information technology practices. All requests for assistance will be recorded and responded to via the helpdesk ticketing system.

Responsibilities

Helpdesk
Troubleshooting /configuration computer applications and hardware
Windows OS and application updates and patching
Storage management
Telecom / softphone
Printing
Basic networking
Device Lifecycle
Image or deploy operating systems and software
User profile onboarding
User data migration
Equipment inventory
Workspace setup / teardown
Systems Administration
User creation and licensing
Cross systems permissions
CCTV support
MDMs
Automated policies / scheduled tasks
Other duties as assigned

Education & Skill Requirements

Associates in Computer Science or related
Minimum 2 years of technical support or helpdesk experience
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of current technology and trends in the information technology field.
Able to research, evaluate and recommend solutions based on an analysis of customer needs and existing infrastructure.
Able to communicate effectively with customers and co-workers.
Able to organize, prioritize, and delegate tasks to appropriate IT support staff.
Firm understanding of the following systems:
Microsoft Windows and Apple workstation operating systems
Microsoft Office applications
Conceptual understanding of the following systems:
Common enterprise network equipment; switches, routers, access points
Client to server application communications
Messaging, spam and phishing controls
Antivirus / Malware / Ransomware prevention and remediation

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IT Support Specialist