Technical Support Engineer

Technical Support Engineer

Who we are:

Elevate K-12 is a Series C funded, rapid growth stage start-up focused on solving the crisis-level teacher shortage in US K-12 schools changing the way classrooms work live, virtual instruction that gives students access to high quality, certified teachers who help them prepare for the world of the future! For our teacher community, we open new work opportunities proprietary platform and curriculum, enabling them to deliver live remote instruction across multiple subjects in elementary, middle, and high schools across the US. Our goal is to enable high quality live teaching for every learner in the U.S., from kindergarten through their first jobs, so they can receive the education they need to identify and pursue their unique passions in life. We are the new way to the classroom!

We live the mission of Elevate K-12, and we’re getting better each day, if all of this sounds exciting to you – We want to hear from you! 

Position Overview:

In pursuit of this goal, we are looking for Technical Support Engineer II to join our technical team as we move from being a tech-enabled service to a tech product company. We are looking for passionate and enthusiastic people who love solving complex business problems and providing excellent technical solutions. If you are passionate about joining a mission-driven, education technology company and creating the future of EdTech, then this role is for you!

Key Responsibilities:

• Collaborate with the team and external stakeholders in the US and India to understand and resolve issues

• Triage and direct issues to appropriate stakeholders when needed

• Tee up complex technical problems for the Developers to fix when needed

• Test and deploy applications and systems

• Serve as an expert on applications and provide technical support to clients and team members

• Resolve production related issues

• Debug problems and Bug fixing

• Provide real time solutions related to software, networking, servers issues

• Create guides and tools based on issues solved that can be given to operations and or clients to triage future similar issues

Qualifications:

• 2-5 years of experience

• Qualification - BTech/BE/MSC/BSCIT.

• Experience in night shift (5 pm IST to 2 am IST / 8 pm IST to 5 am IST may change due to Daylight Time Savings)

• Strong communication and documentation skills.

• Basic coding skills. 

• Experience on SQL DB’s

• Good knowledge of LAN, WAN, Network Firewall, VPN, Routing and Server, DHCP DNS Cloud (AWS and Azure)

• Monitoring and Troubleshooting networks and servers

• Provides ownership of problems thru final resolution

• Hands on experience in creating SOPs and Position papers

• Resource fulness and problem-solving aptitude.

• Experience working in a team-oriented, collaborative environment.

• Reviews all open tickets on a regular basis and follows up with end users.

• Familiarity with various operating systems and platforms. (Linux and Windows, Mac and Chromebook OS)

• Knowledge in WebRTC

• Good knowledge on IIS Server and troubleshooting application logs. 

Be Part Of Our Story:

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.