Fast Facts

The Assistant Director, SUO Admissions Systems is responsible for managing the CRM system for Stevenson University Online, enhancing recruitment and admissions processes through data management and reporting.

Responsibilities: Management of the admissions CRM system, data reporting, troubleshooting, and supporting overall SUO operations.

Skills: Experience with ERP and CRM systems, proficiency in data analysis and Microsoft Excel, strong analytical skills, and excellent communication.

Qualifications: Bachelor’s degree with three years of relevant experience, background in statistical analysis preferred.

Location: Stevenson, Maryland, USA

Compensation: $55000 - $55000 / Annually

The Assistant Director, Admissions Systems is a campus-based position that is responsible for managing the Stevenson University Online (SUO) CRM system (Technolutions Slate) to support recruitment, admissions, and student success in the University’s online academic programs. Duties include configuring, testing, troubleshooting, and maintaining all CRM functions to improve and enhance capabilities and efficiencies in the application, admissions, and enrollment processes, communication workflows, data reporting, and systems integrations. Other responsibilities include planning, preparing, and producing a variety of regular and ad hoc queries, reports, and publications to meet external and internal reporting and compliance needs. The Assistant Director, SUO Admissions Systems works as a member of the team to support the overall operations of SUO, and supports initiatives as assigned.

Bachelor’s degree plus at least three years of experience using ERP systems (e.g. Ellucian Colleague, Banner, PeopleSoft, etc.) and CRM systems (e.g. SLATE, Recruit, TargetX), and proficiency in Microsoft Office Excel, or equivalent combination of education and experience. Background in mathematics, statistical analysis, and/or research and proficiency with technology such as Ellucian products and Technolutions Slate preferred.

Knowledge/Skills/Abilities:

• Experience in statistical analysis and/or research.
• Proficiency in using an enterprise resource planning (ERP) system (Ellucian Colleague preferred) and customer relationship management (CRM) system (Slate preferred).
• Advanced ability to write queries and to retrieve, analyze, and interpret data from Ellucian and Entrinsik Informer or other data management systems.
• Experience in data collection/management, analysis and reporting.
• Proficient in Microsoft Office Excel with ability to utilize tools such as Pivot Tables and VLOOKUP.
• High degree of independent, critical thinking, accuracy, and attention to detail.
• Excellent planning, organizational, and time-management skills.
• Ability to manage multiple tasks under pressure and to adapt to rapidly changing priorities.
• Excellent analytical and problem-solving skills.
• Ability to maintain confidentiality of records and information.
• Excellent communication skills, both oral and written.
• Ability to work independently and creatively with minimal supervision and as part of a team.
• Excellent interpersonal and cultural competency skills, commitment to modeling inclusive behavior and promoting a culture of belonging, and demonstrated ability to communicate and work collaboratively and effectively with a wide range of constituencies in a diverse community.
• Commitment to integrity, excellence, learning, and community.
• Commitment to professional development.
• Ability to work evenings and weekends as needed.
• Ability to travel between campuses as needed.