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Customer Success Manager
ParallelSummary
Customer Success Manager role focused on managing the full lifecycle of educational customers (charter, private, and public school districts) on the East Coast, driving engagement, renewals, and customer satisfaction for Parallel's services.
Job Description
Customer Success Manager - EST/CST
Role Type: Full-Time
Location: Fully remote with a preference for Central or Eastern timezone based. Will prioritize the best candidate over location.
Salary Bands: $75,000 - $85,000 Base + Commissions
About this role:
Parallel is seeking a stellar Customer Success Manager to join our team! In this role, you’ll act as a full-life-cycle owner responsible for customer engagement, renewals, revenue, and satisfaction in schools (charter, private, and public elementary/primary school districts) on the East Coast. You’ll own the entire customer life cycle from onboarding through renewal.
As the Customer Success Manager, you will serve as a trusted advisor guiding our customers to a successful start of Parallel services and ensure these partners maximize the value they get from Parallel and continue to grow with us.
This is a great opportunity for someone who wants to:
- Make an impact: you are motivated by a mission-driven culture
- Join a fast-growing startup: you love to solve ambiguous problems that don’t have a clear solution
- Work somewhere flexible, supportive, and collaborative
- Work somewhere with unparalleled opportunities for growth
- Join a female-led and DEI-focused organization
- Work somewhere that is team-oriented and where people are equipped to succeed
What you’ll do:
- Be the primary point of contact for our district customers to ensure they achieve their desired outcomes and see the full value of a partnership with Parallel.
- Establish long-term relationships with customers that will drive revenue generation and retention
- Become knowledgeable about all of Parallel’s products and services, and the personas of our customers, and be able to speak fluently about the value of our products and services
- Provide consistent outreach to customers with a particular focus on customer satisfaction, usage of services, and alignment with expected outcomes
- Lead and manage the full customer life cycle including customer onboarding
- Establish relationships with key stakeholders to drive adoption and retention of Parallel’s services.
- Responsible for data updates and accuracy on various platforms
- Identify and pursue additional and new areas of service needs
- Collaborate cross-functionally with Clinical Managers, Sales, Support, and all Parallel departments to resolve customer issues and provide top-notch support.
What you need:
- Bachelor’s Degree or equivalent experience in the Education industry is required
- 2+ Years of prior experience in customer success in the education space. SpEd experience is a plus
- Proven track record in B2B carrying and exceeding quotas
- Experience developing relationships and building partnerships at various levels within a district
- Excellent verbal and written communication skills
- To be a strong and empathetic communicator over the phone and email
- Strong attention to detail and project management skills
- Hunger to learn, grow, and succeed within a fast-paced start-up environment!
- Familiarity with Salesforce is advantageous
- Minimal travel required.
- Bonus points if you have prior experience partnering with schools and school districts