Fast Facts

Join us as an Airport Experience Coordinator in the Washington DC metropolitan area, assisting groups with their travel logistics during peak seasons from February to June.

Responsibilities: Assist groups with arrivals and departures at three major airports, manage group-related issues, and facilitate metro rides and dining experiences.

Skills: Strong organizational and time management skills, multitasking ability, basic computer literacy, and capability to lift up to 30 pounds.

Qualifications: Availability during peak travel times, excellent communication and customer service skills, ability to navigate the city, and experience with student groups preferred.

Location: Washington DC metropolitan area; primarily at BWI, DCA, and IAD airports. No remote work option as in-person assistance is required.

Compensation: $18 - $18 / Hourly

Job Description:

Airport Experience Coordinators, or Field Specialists, are non-licensed guides scheduled to assist groups as they arrive and/or depart in the Washington DC metropolitan area. Field Specialists primarily assist groups with arrivals and departures from the three major airports (BWI, IAD, DCA), facilitate metro rides and supervise groups at area food courts during meal times. This is a seasonal part-time position with a variety of shifts between February and June 30th. There are no set hours for this position, but rather shifts that reflect the needs of the company and the volume of groups traveling at any given time. Starting pay for this role is $18.00 per hour.

Responsibilities:

• Efficiently and effectively handle groups and vendors in a customer-focused manner.
• Manage any issues that arise with the group during the assignment.
• Remain professional, positive, and friendly during challenging situations.
• Accommodate special requests and anticipate the needs of the travelers.
• Maintain open communication with the office staff throughout assigned shifts.

Qualifications:

• Must have availability during peak times - February through June.
• Team player that works well with students, teachers, local vendors, and WorldStrides staff.
• Ability to navigate a group through the city by foot and metro efficiently.
• Time management and organizational skills.
• Excellent customer service and communication skills.
• Experience working with student populations preferred.
• Critical thinking and creative problem-solving skills. 
• Skilled at multitasking and able to work with minimal supervision.
• Basic fundamental computer literacy/skills.
• Able to remain on your feet for assigned shifts and to lift and/or move up to 30 pounds when assisting travelers with luggage.

Perks at Work:

• Flexible schedule
• Mileage reimbursement
• Paid downtime