ServiceNow Administrator

This role is part of our ongoing bench program for upcoming client engagements. We are proactively identifying experienced consultants who can be deployed quickly as new projects are confirmed. While this position is not tied to an immediate start, it represents a strong opportunity to be considered for upcoming work aligned with your expertise and availability.

Please note that prior consulting experience is required, as this role will involve stepping into client environments with minimal ramp-up, working independently, and delivering high-quality outcomes. Qualified candidates will be contacted as relevant projects become available.

Job Overview

We are seeking an experienced ServiceNow Administrator to support enterprise IT transformation initiatives through configuration, workflow automation, reporting, and platform optimization. This role will focus on maintaining and enhancing the ServiceNow environment to improve operational efficiency, streamline IT service delivery, and support evolving business needs.

The ideal candidate will have strong hands-on experience administering ServiceNow modules, configuring workflows, managing integrations, and collaborating with cross-functional teams to deliver scalable solutions across the organization.

Key Responsibilities

• Configure and maintain ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog

• Build and manage workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications

• Configure forms, fields, tables, SLAs, CMDB relationships, and catalog items based on business requirements

• Develop and maintain dashboards, reports, and performance analytics for IT leadership and operational teams

• Manage user roles, groups, permissions, and security configurations within the platform

• Support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, or middleware tools

• Assist with platform upgrades, patching, release management, and regression testing activities

• Troubleshoot platform issues and provide Tier 2/3 application support for ServiceNow users

• Collaborate with IT, operations, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions

• Maintain platform documentation including process flows, configuration guides, testing scripts, and knowledge articles

• Support data imports, exports, transformation maps, and CMDB data management activities

• Recommend platform improvements and automation opportunities to enhance service delivery and user experience

Required Qualifications

• 4+ years of hands-on ServiceNow administration experience

• Experience supporting ServiceNow ITSM implementations or platform optimization initiatives

• Strong knowledge of ServiceNow configuration, workflows, and platform administration

• Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and Service Catalog configuration

• Familiarity with CMDB structure and ITIL-based service management processes

• Experience building reports, dashboards, and performance analytics within ServiceNow

• Knowledge of ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or similar tools

• Strong troubleshooting, analytical, and problem-solving skills

• Excellent communication and stakeholder management abilities

• Bachelor’s degree in IT, Computer Science, Business, or related field preferred

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• Additional ServiceNow certifications in ITSM, Application Development, or Implementation Specialist

• Experience with ServiceNow Discovery, Asset Management, HRSD, or SecOps modules

• Experience working in enterprise or fast-paced transformation environments

• Familiarity with Agile or Scrum delivery methodologies

Note: This role supports upcoming client engagements. Candidates should have prior consulting experience and be comfortable operating in fast-paced client environments with minimal ramp-up.