Fast Facts

The Director of Internal Communications role at KnowBe4 involves leading strategic employee communications to enhance company culture and achieve business goals while collaborating closely with executive leadership and the HR team.

Responsibilities: Main responsibilities include developing internal communication strategies, advising executive leadership, creating company announcements, fostering employee communication, measuring communication effectiveness, and maintaining crisis communication plans.

Skills: Required skills include extensive experience in strategic communications, advising leadership, collaboration with HR, and expertise in cybersecurity or high-growth technology sectors.

Qualifications: Preferred qualifications include a Bachelor's degree in Communications or similar, a minimum of 10 years of relevant experience, and a proven track record in managing communications in rapidly scaling companies.

Location: This is a remote position available only to candidates in the USA, with approximately 15% annual travel to the headquarters and other locations.

Compensation: $140000 - $160000 / Annually

Remote positions open to the US only.

The Director of Internal Communications leads strategic employee communications that strengthen KnowBe4's culture and advance business objectives. This role serves as a trusted advisor to the C-Suite, Human Resources, and other internal teams while ensuring clear, consistent messaging across all internal channels.

Responsibilities:

• Develop and implement comprehensive internal communications strategies aligned with KnowBe4's organizational goals and culture in close collaboration with the CHRO and HR team
• Serve as the primary communications advisor to the executive leadership team (ELT)
• Lead the creation and distribution of company-wide announcements, newsletters, and key messaging such as the daily briefing every morning
• Craft communications for major organizational changes, initiatives, and critical business updates
• Foster two-way communication channels between leadership and employees
• Measure and analyze the effectiveness of internal communications through metrics and employee feedback
• Collaborate with HR on employee engagement initiatives and communication of benefits information
• Partner with external communications, the PR team to ensure message consistency across all audiences
• Create and maintain crisis communications plans for internal audiences
• Identify opportunities to strengthen company culture through strategic communications
• Ensure communications adhere to KnowBe4's brand voice and human risk management mission
• ~15% travel annually to company headquarters in Tampa Bay, other company offices, and events as appropriate.

Minimum Qualifications:

• Bachelor's degree in a related field such as Communications, Journalism, Public Relations, English required
• Minimum 10 years of experience managing strategic communications programs and teams at cybersecurity or high growth technology companies.
• Prior experience at companies scaling from $500m to multi-billion in annual revenue
• Demonstrated experience working with and advising executive leadership.
• Demonstrated successful track record collaborating with Human Resources for internal communications.
• Prior experience in cybersecurity or B2B SaaS industry
• Proven track record of success in managing crisis communications/issues appropriately
• Experienced using AI-driven technology 
• Prior experience with intranets, posting on communities, and sales enablement software

The pay for this position ranges from $140,000 - $160,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 9/3/2025.