Customer Engagement Specialist
Paper🇺🇸16 Locations1h ago
Summary
Customer Engagement Specialist role focused on building and maintaining customer relationships across the East Coast region. The position plays a key part in driving customer satisfaction and retention for Paper.
Key Responsibilities: Manage customer communications, respond to inquiries, and support account management activities. Handle day-to-day customer interactions and coordinate with internal teams to resolve issues and enhance customer experience.
Skills & Tools: Strong communication and interpersonal abilities with customer service expertise. Proficiency in CRM systems and ability to multitask in a fast-paced environment.
Qualifications: Typically requires 1-2 years of customer service or engagement experience. High school diploma or equivalent required; bachelor's degree preferred.
Location: East Coast - 16 Locations (multiple office-based positions available across the region)