Fast Facts

The Field Technician will provide comprehensive technical support, manage student accounts, and oversee technical projects within a collaborative educational environment.

Responsibilities: Key responsibilities include creating student network accounts, managing project resources, installing and troubleshooting hardware and software, and maintaining effective communication with school staff.

Skills: Candidates must have an Associate Degree in Computer Science or related field, a minimum of 3 years technical support experience, strong interpersonal skills, and the ability to communicate effectively.

Qualifications: Preferred qualifications include 1 year of experience in an educational setting and demonstrated leadership capabilities.

Location: This position is based in Cleveland, Ohio, United States, with no indication of travel requirements.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $60,000.

The Field Technician provides technical support to a large, varied user group. Responsible for student account creation, inventory control, and overseeing various technical projects.

Responsibilities:

• Serves as integral member of the technology team and support the values, mission and goals of Constellation and its schools.
• Utilizes organizational skills to create student network accounts with precision.
• Manages project resources during project implementation (people, equipment, purchased services, etc.)
• Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director and other Field Technicians.
• Supports a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners.
• Communicates effectively with administrative staff, school principals and teachers.
• Installs, configures, maintains and troubleshoots all:
• computer hardware and software
• projectors, Smart Boards, scanners, printers, and various peripherals
• wired and wireless connections and devices.
• Processes warranty information and repair work with associated documentation.
• Responds to all inquiries promptly.
• Implements established hardware and software maintenance procedures.
• Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions.
• Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc.
• Consistently uses official programs such as help desk ticketing, time tracking, etc.
• Represents the organization professionally and treat everyone respectfully.
• Adheres to the Staff Handbook and all Constellation Policies.
• Performs other duties as assigned by the Technology Director, CFO and/or Executive Director.

Skills, Knowledge, Abilities Required:

• Associate Degree in Computer Science, programming or related field, or substantial experience with Windows based computers, software and networking.
• Minimum 3 years of experience in a similar Technical Support role.
• 1 year experience within a school setting required.
• Valid Ohio drivers license.
• Work history demonstrating increasing levels of responsibility and leadership.
• Strong interpersonal skills and ability to educate users as well as provide straight technical support.
• Exceptional communication skills, with a focus on rapport-building, listening, and questioning skills.
• Experience with installation, maintenance and support of a large fleet / user base.
• Experience with a wide variety of hardware and software, as typically used in an education environment.
• Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information and follow oral and written instructions.
• Must be highly organized and detail oriented.
• Willingness and ability to adjust to changing conditions or priorities.
• Ability to multi-task and handle frequent interruptions.
• Ability to consistently follow protocol and instructions.
• Ability to work effectively both independently, and with a team.
• Ability to lift 50 lbs. and work in a physically demanding environment as needed.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.

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