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Customer Success Manager
Cambium Learning Group🇺🇸Remote - United States$60K–$85K/yr2mo ago
Summary
The Customer Success Manager is a pivotal role at Cambium Learning Group's Time4Learning that enhances B2B customer engagement and satisfaction through tailored onboarding, training, and strategic support. This position drives product adoption, customer satisfaction, and retention while serving as a trusted advisor to new and existing clients.
Skills & Tools: Strong communication, relationship-building, and strategic engagement skills are essential, along with a solid understanding of K-12 education systems and hybrid/virtual schooling models. The ideal candidate should be outgoing, energetic, resourceful, and capable of managing multiple accounts with data-driven engagement strategies.
Qualifications: Candidates must hold a Bachelor's degree in Business, Education, Communications, or a related field with 2-4 years of experience in education and 1-2 years in customer success, account management, or a related role. A proven ability to build rapport, foster relationships, and identify growth opportunities is required.
Location: Fully remote within the United States with potential travel of 10-20% for customer-facing meetings.
Job Description
The full job description is available on Cambium Learning Group's website.
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