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Training Specialist
KellyRole Snapshot
Training Specialist serving as the primary customer contact for training coordination and support across the Americas at Beckman Coulter DX. This contingent role ensures seamless customer training experiences through registration management, technical support, and proactive communication.
Job Description
Job Title: Training Specialist (Customer Training Care Coordinator)
Location: Miami, FL
Company: Beckman Coulter
Employment Type: Contingent Worker
About the Role
Beckman Coulter DX is seeking a motivated and highly organized Training Specialist - Customer Training Care Coordinator to join our team. This role is focused on supporting and coordinating customer training activities throughout the Americas. As the primary contact for our customers, you will ensure a seamless training experience by managing registrations, resolving inquiries, and proactively communicating to support successful outcomes.
Key Responsibilities
Serve as the main point of contact for customer training coordination and support
Assist customers with training registration, course enrollment, and scheduling
Provide keycode support and troubleshoot access issues
Support Learning Lab navigation and technical login inquiries
Respond professionally and promptly to customer questions via phone, email, and web
Manage training inboxes to ensure timely response
Confirm course bookings and communicate details to customers
Coordinate with instructors, field teams, and other internal partners
Track and resolve outstanding issues efficiently
Maintain accurate records in CRM, LMS, Smartsheet, and related systems
Escalate complex issues appropriately while ensuring clear communication with the customer
Identify recurring obstacles and recommend process improvements
Provide guidance on training prerequisites, materials, and preparation
Support reporting on training attendance and engagement
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred
Minimum 2+ years of experience in customer service, training coordination, or customer support
Experience working in a high-volume support environment
Familiarity with Learning Management Systems (LMS) preferred
Proficiency with Microsoft Outlook, Excel, Word; CRM system experience preferred
Strong customer service mindset with a high sense of urgency
Excellent verbal and written communication skills
Exceptional attention to detail and follow-through
Ability to thrive in a fast-paced, customer-focused environment
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.