Fast Facts

EverDriven is seeking a Regional Area Manager to oversee a team in California, focusing on operational excellence and client success within the transportation sector.

Responsibilities: Key responsibilities include managing field operations staff, ensuring contract compliance, driving growth strategies, and maintaining client relationships.

Skills: Required skills include leadership in multi-site operations, strong analytical capabilities, and proficiency in Microsoft Office and CRM tools.

Qualifications: A Bachelor's degree is required; a Master's degree or equivalent experience is preferred, along with 7+ years in client services or operations and leadership experience.

Location: Remote, but candidates must live in or near California; regular travel within the area is required.

Compensation: $150000 - $180000 / Annually

Position Summary: 

The Regional Area Manageris responsible for overseeing a team of Field Operations staff across a multi-state or large single state territory. This role drives operational excellence, strategic account growth, and cross-functional alignment to support EverDriven’s mission of providing safe and reliable transportation for students. The Regional Manager plays a key leadership role byensuring regional teams are delivering consistent, high-quality service, executing client success strategies, and maintaining contractual compliance.

Salary Range: $150,000 - $180,000/year, based on experience + bonus potential

Location - Remote, but the Regional Area Manager will oversee operations in California and must live within or near the assigned territory. Frequent travel within the area is required.

Responsibilities: 

• Lead and manage a team of Senior Account Managers, Account Managers, and operational support staff across a designated region.
• Contribution margin responsibility for your region – ensure controllable costs are managed to budget and partner with sales to meet regional revenue targets.
• Serve as the senior regional point of contact for escalations, strategic planning, and high-level client relationships.
• Accountable for the performance of key accounts within the region, ensuring contract adherence and client satisfaction.  Partner with Sales and Customer Success to drive new business and growth of existing accounts.  
• Develop and execute territory-level business plans focused on safety, service quality, operational efficiency, client retention, and revenue growth.
• Coach and mentor team members, fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with internal departments (Operations Center of Excellence, Compliance, Safety, Product, Business Process Improvement, and Customer Support) to deliver integrated solutions to clients.
• Analyze key metrics and data to identify trends, areas of improvement, and opportunities for innovation.
• Oversee and manage service providers to ensure consistent high-quality service delivery via their fleet of drivers.
• Lead regional responses to service disruptions, client concerns, and provider issues, ensuring timely resolution and proactive communication.
• Ensure compliance with all regulatory and contractual obligations, including safety and HIPAA-related standards.
• Participate in strategic planning and company initiatives as a regional representative.

Requirements: 

• Bachelor’s degree required; Master’s degree or equivalent business experience preferred.
• 7+ years of experience in client services, operations, or logistics, with at least 5 years experience in a leadership role.  
• Experience leading multi-site operations.
• Demonstrated success in managing large, distributed teams and overseeing complex service operations.
• Proven ability to build and grow client relationships at senior levels.
• Strong analytical, strategic thinking, and decision-making capabilities.  Data driven tactical and strategic decision-making capability.
• Passionate about working in transportation and logistics.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office, CRM platforms, and data analysis tools.
• Valid Driver’s License.
• Must pass a background check and drug screening as a condition of employment.
• Regular travel throughout the region required.

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com

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