Fast Facts

The Client Solutions Manager at Trafera supports the Sales Team by managing customer relationships and facilitating technology solutions for K-12 education and local governments.

Responsibilities: Key responsibilities include assisting with sales activities, creating customer solutions, collaborating with vendors, preparing quotes, and maintaining customer satisfaction during the sales process.

Skills: Candidates must possess strong analytical and problem-solving skills, as well as excellent communication abilities, particularly in presenting ideas effectively.

Qualifications: Preferred qualifications include a Bachelor's degree in business or a relevant field, and a minimum of 2 years of experience in sales support within the technology sector.

Location: The position is based in Arden Hills, MN.

Compensation: $60000 - $70000 / Annually

Trafera is an industry leader in delivering innovative technology products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Oklahoma, Louisiana, West Virginia, and North Carolina, we are uniquely equipped to meet the diverse needs of our customers.

Backed by the strength of Rotunda Capital Partners, our strategic vision is focused on making impactful investments that will drive our expansion into new markets. Our recognition in The Channel Company's CRN Solution Provider 500 List, along with our ranking among the top 100 providers, demonstrates our excellence as a strategic service provider and our proven capability to deliver high-impact, integrated IT solutions (https://www.crn.com/sp-500/sp2025).

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work. 

Your contributions will play a vital role in maintaining our strong customer partnerships; enabling them to manage their technology, connectivity, and security needs so their organizations are equipped to solve today's challenges and shape tomorrow. 

As a Client Solutions Manager, you will be responsible for supporting the Trafera Sales Team with sales activities. The successful Client Solutions Manager serves as an extension of the Sales Team and plays a key role in contributing to sales and customer satisfaction within the organization. The Client Solutions Manager has a hybrid sales and administrative role; providing a balance of pre and post-sales support responsibilities. You’ll spend your days putting together quotes, getting to know customers, engaging with vendor and distribution partners, and working closely with other internal teams to support customers throughout their sales experience. 

• As business opportunities progress through the sales process, assist Trafera Sales Reps with the creation of comprehensive customer solutions. This may include, but is not limited to:
• Identifying appropriate products and services that meet customer specifications
• Checking product availability and collaborating with vendor and distribution partners on lead times for out-of-stock solutions 
• Registering deals with vendors and distributors to ensure best possible pricing that meets and maximizes customers’ budgets
• Creating Trafera Estimates within Trafera’s CRM platform
• Assisting the Sales Reps with RFPs details.
• Stay ahead of the ever-evolving world of technology and instruction by participating in ongoing internal and external trainings 
• Ensure Trafera delivers on all customer expectations by solidifying customer order details before order is submitted for processing; submit orders for processing 
• Engage with and support current and prospective Trafera customers through email and phone. Common engagement and support responsibilities include sending Estimates, providing status updates on Customer Orders, looking up/sharing tracking information, sending copies of Invoices, and escalating issues internally on the Customer’s behalf.
• Collaborate with internal business partners from Sales, Order Processing, Support, Warehouse, Production, Accounts Receivables, Purchasing, Repair, and Marketing to ensure customers are supported along every step of their technology journey
• Initiate customer support tickets within Trafera’s CRM platform

Education and Experience:

• Bachelor’s degree in business, sales or a relevant field, or the equivalent amount of training and hands-on experience sufficient to perform the essential functions of the position
• 2 years of progressive experience in sales support or other related role, preferably in K-12 technology 
• Demonstrated analytical and problem-solving skills
• Strong written and verbal communication skills with the ability to effectively present ideas and deliverables to internal and external stakeholders
• Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
• Self-directed work style, able to work autonomously, prioritize and deliver results

Technology

• Microsoft Office, especially Word and Excel
• Google Workspace
• ERP, preferably Infor Syteline
• CRM, preferably HubSpot