Client Success Manager II

Jenzabar

🇺🇸United StatesRemote$50K–$58K/yr12mo ago

Higher Ed Customer Success Account Management Higher Education Relationship Management Enterprise Support

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Summary

A Client Success Manager II maintains positive relationships with higher education clients across a multi-state territory, serving as a liaison between Jenzabar and clients to maximize product satisfaction and identify growth opportunities.

Key Responsibilities: Primary duties include conducting annual client reviews, maintaining strategic senior-level relationships, collecting product feedback, and collaborating with sales teams on account strategy. The role requires ~50% travel to visit clients and represent Jenzabar at regional conferences.

Skills & Tools: Strong communication skills, positive attitude, and ability to leverage data to personalize client solutions. Experience with higher education industry understanding and account management in EdTech or similar specialized software is preferred.

Qualifications: Bachelor's Degree required with 2+ years background in higher education and/or client service. Prior experience as an Account Manager for higher education-focused products is a plus.

Location: United States (remote), covering South Dakota, North Dakota, New Mexico, Michigan, Minnesota, Montana, Idaho, and Canada

Compensation: $50,000 – $58,000/year

Job Description

Position Summary

A Client Success Manager II has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years). Territory includes clients located in South Dakota, North Dakota, New Mexico, Michigan, Minnesota, Montana, Idaho, and Canada.

Essential Tasks

Maintain positive client relationships to maximize product/service satisfaction
Act as a liaison between organization and clients
Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
Client Service training for continuous improvement
Visit and/or conduct annual reviews with each client
Identify, develop, and maintain strategic relationships with senior level contacts
Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
Represent Jenzabar at related regional conferences within your territory
Deeper level of understanding of our 3rd party relationships and opportunities & positioning
Travel as necessary to visit clients (~50% travel)
Other tasks as assigned

Preferred Skills and Experience

Bachelor’s Degree
Background in Higher Education – understand industry
Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
Strong communication skills and a positive attitude

The pay range for this position is $50,000-58,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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