Fast Facts

Learning Ally is looking for an Emerging Accounts Manager to drive engagement and adoption of their literacy solutions across school districts, utilizing outreach strategies to enhance customer success and retention.

Responsibilities: Responsible for onboarding, engaging, and supporting school districts to ensure successful adoption of Learning Ally solutions, aimed at increasing customer satisfaction and renewal rates.

Skills: Strong relationship-building, project management, data analysis, and communication skills are essential, along with a deep understanding of the educational landscape and customer needs.

Qualifications: A Bachelor’s degree or 6 years of relevant experience, preferably in education; experience driving the adoption of educational programs and managing teams is desired.

Location: This position is based in Princeton, NJ.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $85,000.

Emerging Accounts Manager

Learning Ally is a leading nonprofit education solutions organization that transforms the lives of struggling learners by delivering proven literacy solutions that help students reach their potential. Its mission is to radically change education, transforming the lives of children by providing reading interventions and solutions to help them succeed academically, build self-confidence, and thrive in school and beyond.

65% of fourth graders read below proficiency and are 400% more likely to drop-out of high school. And, for “most at risk” students (students of color, low income, English Language Learners and students with learning disabilities) the problem is even more acute.

Learning Ally seeks to break this cycle. With early student assessment, intervention and accommodation and professional development for educators, Learning Ally can identify and prevent learning issues by working with schools and educators to support new and struggling readers. Its solutions build a strong foundation for independent, engaged learners who are empowered to achieve socially, emotionally, and academically, regardless of background or learning difference.

Founded in 1948 as Recording for the Blind, to help soldiers who lost their sight in combat continue their education with audiobook products, Learning Ally has evolved to help individuals understand the unique ways they learn and match them to the solutions that enable personal achievement.

Today, Learning Ally positively impacts the lives of over 2.4 million students, 630,000 educators, and partners with nearly 3,000 districts and 24,000 schools nationwide. As we continue to expand our reach, we are dedicated to providing accessible, high-quality resources to support diverse learners and educational communities across the country. With a continued commitment to supporting students who learn differently, Learning Ally has joined researchers and neuroscientists from renowned institutions including UCSF and MIT, to better understand and address learning issues.

The Emerging Accounts Manager is responsible for driving engagement and adoption of Learning Ally solutions within their assigned portfolio of districts who have purchased ABS licenses for up to 5 schools. They will use a combination of outreach strategies and tools to reach a large number of customers, while also closely monitoring individual accounts to identify those needing personalized support. The ultimate goal is to ensure successful onboarding and implementation of solutions that lead to greater usage among students and educators, increased customer satisfaction, and ultimately, higher renewal and retention rates.

Accountability:

• Prioritize effectively: Ensures that schools are prioritized by renewal cohort to ensure renewal and retention goals are achieved. 
• Ensure Usage Success: Ensure delivery of onboarding and strategic outreach throughout the account lifecycle to ensure relationship building and account understanding which drives greater usage of Learning Ally Solutions
• Build, test, measure: Ensure we innovate with speed and continuously improve by driving thoughtful reflections and analysis on effectiveness of our activities and their success in driving usage, renewal and retention
• Demonstrates effective partnership with leaders across the organization to ensure Organizational goals are prioritized and achieved, 

Key Activities:

• Develop relationships at the district and school level for assigned book of business
• Deliver of welcome and onboarding for new customers
• Ensuring delivery of strategic outreach that builds relationships and encourages usage, adjusting their design as needed for book of business
• Managing prioritization of your book of business for the June and December renewal cohorts to achieve renewal cohort goals
• Regular reflection on performance to understand insights and revising approach to maximize results and efficiency
• Monitor customer usage data sources to determine where action is needed
• Intervene for customers needing extra support by providing just in time resources 
• Field inbound inquiries generated through automated implementation tools
• Monitor customer usage data and intervene when necessary using a variety of outreach tools 
• Listen to customers carefully to understand their needs and personalize your support
• Anticipate customer needs based on time of year and level of implementation 
• Promote reading engagement programs to encourage greater product usage
• Manage the renewal process with special attention to those customers at risk of not renewing

Key Competencies:

• Market acumen - understand the needs of district level leaders and school level leaders, including their jobs, pain points, and opportunities to deliver value
• Organization and Project management skills
• Data analysis and facility
• Messaging and communication
• Relationship building: Consult with customers to match their needs and goals to program features and benefits to ensure renewal and retention.
• Internal System expertise
• Excellent Time management & critical thinking
• Maintain expert-level knowledge on all facets of our product and develop expert-level knowledge of new products
• Keep updated on product enhancements 

Key Qualifications: 

• Demonstrated experience in driving success among districts and schools in their usage of Learning Ally Solutions
• Bachelor Degree or 6 years of work related experience required. Degree in education and teaching experience are preferred.
• Experience in supporting schools and students in the adoption of new initiatives, programs, etc.
• Manage a high performing team and is accountable for growth, coaching, development and performance of team members and their partnership across Learning Ally
•  Manage team resources to inform and improve customer outreach 
• Manage communication across teams to forge effective partnership with leaders across the organization

Learning Ally is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.