Implementation Manager

🇺🇸Remote$65K–$95K/yri1h ago

Higher Ed Operations Project Management SaaS Implementation Client Management Solution Design Account Management

Summary

Implementation Manager at PeopleGrove leads full lifecycle SaaS implementations for higher education institutions, managing client projects from discovery through go-live while serving as the primary stakeholder contact.

Key Responsibilities: Manage multiple concurrent client implementation projects with focus on timelines, deliverables, and expectations; facilitate requirements sessions and solution design discussions; coordinate data migration, testing, and go-live activities; provide project status updates and risk management.

Skills & Tools: Strong project management capabilities including planning, timeline tracking, and risk management; excellent client-facing communication and presentation skills; ability to understand and contribute to solution design discussions; problem-solving mindset with attention to detail and organizational skills.

Qualifications: 3-5 years of experience in SaaS implementation, project management, consulting, or related roles; demonstrated success managing complex multi-stakeholder projects. Experience in education sector preferred but not required.

Location: Remote

Compensation: Not provided by employer. Typical compensation for this role is $80,000 – $110,000/year based on title, seniority, and location.

Job Description

Key Responsibilities:

Implementation & Project Management

Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go‑live—ensuring a smooth transition to ongoing client support.

Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met.

Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies.

Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria.

Guide clients through solution design and configuration decisions aligned with best practices.

Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks.

Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes.

Client & Stakeholder Management :

Serve as the primary point of contact for client project teams and stakeholders.

Build strong, trust‑based relationships and deliver a positive, consultative implementation experience.

Set clear expectations, communicate project status, and lead effective client meetings and presentations.

Advocate for client needs internally while balancing project objectives and product capabilities.

Solution Design & Documentation :

Participate in solution design discussions and validate configuration options to meet client goals.

Document processes, requirements, use cases, and configuration specifications.

Contribute to internal process improvements and best practices for scalable implementation delivery.

Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations.

Cross-Functional Collaboration :

Partner with Sales for seamless post-sale handoff and alignment of goals and scope.

Work closely with Product Development to translate client needs, validate solution design, and share feedback for product enhancement.

Collaborate with Client Success to ensure a smooth transition from implementation into long-term, ongoing support.

Champion continuous improvement of internal onboarding practices and SOPs.

Requirements & Qualifications :

3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles.

Strong client-facing and relationship management skills.

Demonstrated success managing complex, multi-stakeholder projects.

Experience working with colleges, universities, or the education sector (preferred but not required).

Technical and Professional Skills

Proficiency in project management (planning, timelines, issue tracking, risk management).

Excellent verbal and written communication skills, including presentations.

Strong problem‑solving mindset with the ability to simplify complex requirements.

Ability to understand and contribute to solution design discussions.

Highly organized, detail‑oriented, and deadline‑driven.

Customer‑first mindset with strong accountability and ownership.

Familiarity with agile environments and collaboration with product/engineering teams is a plus.

Soft Skills

Ability to influence, lead discussions, and drive decision making with clients and internal teams.

Collaborative working style across Sales, Product, Engineering, and Client Success teams.

Comfortable in a dynamic, fast‑moving environment.

Perks & Benefits:

Competitive salary + annual bonus

Flexible PTO and hybrid/remote work options

Full medical, dental, and vision coverage

401K with generous company match + financial planning

Company-paid life and disability insurance

Collaborative and purpose-driven culture

About us 

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove helps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States.

Learn how PeopleGrove is shaping the future through a comprehensive suite of solutions across the entire learner lifecycle– from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn.