Fast Facts

The Implementation Support Specialist II at Curriculum Associates provides essential sales support and implementation assistance to educators, focusing on product demonstrations and relationship building with schools.

Responsibilities: Responsible for prospecting new schools, conducting product demonstrations, and collaborating with the local sales team to ensure successful implementation of solutions.

Skills: Proficiency in Microsoft Office, Salesforce, strong communication skills, customer service orientation, and ability to engage groups effectively.

Qualifications: Bachelor's Degree required; five years of experience in customer service, sales, or teaching; Education Sales or Teaching credential preferred.

Location: Position located in the Los Angeles area, with daily travel required within the territory and occasional overnight travel.

Compensation: $26 - $39 / Hourly

At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

The Sales Support Specialist (SSS) Level II has multiple responsibilities supporting educators who both currently use and who are prospects for Curriculum Associates solutions. The SSS supports the local sales team with prospecting activities, such as site visits, email and call campaigns and sometimes being the initial customer contact and face of CA. Support is equally important as sales, so a large part of the job is focused on helping educators to implement CA solutions with fidelity.

You must reside in the Los Angeles area

The impact you will have:

• Effectively communicate and collaborate cross-functionally with all service team members.
• Proactively connect and establish relationships with educators in strategic pilots and accounts to ensure successful implementations, with direction from the local sales team. . 
• Prospect for new schools and school districts to introduce them to the company, gaining an understanding of their needs and determining the best product(s) to address their needs.
• Perform web-based and on-site demonstrations of products.
• Become knowledgeable on the company’s products, the issues faced by teachers in the classroom and the latest trends.
• Monitor, screen, and respond timely to all internal/external communications.

Note: The essential duties are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Specific responsibilities and assignments will be provided by the incumbent’s manager.

Who we are looking for:

• Proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365)
• Strong working knowledge of the State Standards, Grades K–8, including both the content standards, the practice standards and contemporary pedagogy best practices
• Strong listening and communication skills – both oral and written
• Strong interpersonal and customer centric skills – build trust and dependability
• Ability to present to and engage groups of people- often 20-35 attendees.
• Ongoing learner – able to learn and incorporate new and complex concepts quickly. Must stay abreast of education trends, policy and research.
• Results oriented – follow through to complete assignments. Understand tasks vs goal achievement
• Able to work independently, with some direction and collaboratively, in a team environment
• High attention to detail and ability to follow complicated directions
• Effective decision making, ownership, and accountability

Required Education and Experience:

• Bachelor’s Degree or Higher
• Five years of experience in customer service, sales, or teaching (or a combination)
• Bachelor’s Degree plus teaching credential is preferred
• Previous Experience as classroom teacher, Education Sales, Customer Support, Training is preferred

Travel: 5-10% overnight travel. Daily driving to support the territory 4-5 days per week. LA county.

Pay Range: This role’s range is $26/hr-$39/hr. The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets.

At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Benefits: Temporary and per diem employees who average, and maintain, at least 30 hours of work per week may become eligible for medical coverage, under the Affordable Care Act, after an initial waiting period. Temporary and per-diem employees working more than 20 hours per week are eligible for twelve paid holidays. All temporary and per-diem employees are eligible for accrued sick time.

Working Environment: Must be able to lift boxes of approx. 30lbs. 

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