Summary
RMA Specialist responsible for processing product returns, conducting failure analysis, and managing return merchandise authorization operations. This role drives process improvements and collaborates cross-functionally to ensure efficient RMA workflows and high-quality customer service.
Key Responsibilities: Process product returns, maintain RMA case information in CRM systems, monitor replacement shipments, track quality metrics, analyze trends, and partner with vendors on process improvements. Collaborate with internal teams on RMA requests while maintaining detailed documentation and spreadsheets.
Skills & Tools: Proficiency in Microsoft Office and Salesforce or CRM systems required. Strong attention to detail, organizational skills, ability to manage multiple priorities, excellent communication, adaptability, and self-motivation essential.
Qualifications: Bachelor's degree preferred or equivalent professional experience. 2+ years of RMA or order management experience required.
Location: Chamblee, Georgia
Compensation: Not provided by employer. Typical compensation for this role is $42,000 – $56,000/year based on title, seniority, and location.
Job Description
In this role, you can expect to: Process product returns and conduct product failure analysis
Maintain and update RMA case information in CRM systems
Monitor shipment and delivery of replacement products
Maintain shared spreadsheets with high accuracy
Track RMA quality metrics and KPIs
Analyze and document trends
Maintain and update process documentation
Partner with vendors to improve processes
Work with internal teams on RMA requests
Ensure clear communication across stakeholders
To thrive in this role, you have:
Bachelor’s degree or equivalent preferred
2+ years of RMA or order management experience
MS Office proficiency
Experience with Salesforce or CRM systems
Attention to detail
Strong organizational skills
Ability to manage multiple priorities
Strong communication skills
Adaptable and flexible
Self-motivated
Ownership mindset
How You Play:
Ownership over Participation – You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
Team over Stars – You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
Growth over Comfort – You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
Fairness over Popularity – You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.
RMA Operations:
Data Management & Reporting:
Process Improvement:
Cross-Functional Collaboration:
Experience:
Technical Skills:
Core Competencies:
Work Style:
Company Overview
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
Why you’ll love working at PlayOn
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.
The Benefits We Offer
Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.