Manager, Post-Verto Planning

🇮🇹In-Person - Firenze2h ago

Higher Ed Customer Success Student Success Academic Advising Enrollment Management Higher Education Account Management

Summary

The Manager, Post-Verto Planning (PVP) is a Florence-based role dedicated to empowering students to navigate their next steps after Verto through individualized guidance, strategic planning, and dedicated support. This position owns the execution of PVP programming at the location, ensuring every student leaves with a clear, documented, and achievable next step.

Key Responsibilities: Serve as primary owner of Florence's PVP caseload, conducting 1:1 advising sessions, managing Direct Transfer applications through the pipeline, and ensuring 100% accuracy in Salesforce documentation. Host workshops and orientation sessions, coordinate university partner site visits, provide academic support including schedule auditing and midterm reviews, and support multi-semester student transitions.

Skills & Tools: Strong case management and individualized advising abilities with excellent communication and interpersonal skills for high-level 1:1 sessions. Proficiency in Salesforce, attention to detail for documentation accuracy, and ability to manage multiple student pipelines while coordinating with partners and internal teams.

Qualifications: Experience in higher education advising, student support, or academic counseling is preferred. Knowledge of college transfer processes, familiarity with CRM systems, and demonstrated ability to work with diverse student populations would be valuable.

Location: In-Person - Firenze, Italy

Compensation: Not provided by employer. Typical compensation for this role is €28,000 – €38,000/year based on title, seniority, and location.

Job Description

About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences. Learn more about us: https://vertoeducation.org

About the Role
The Manager, Post-Verto Planning (PVP) is a specialized, Florence-based role dedicated to empowering students to confidently navigate their next steps after Verto through individualized guidance, strategic planning, and dedicated support —equipping them to pursue their goals with clarity and purpose. This position focuses exclusively on the Post-Verto Strategy (individualized guidance) and the Post-Verto Plan (the final pathway).

Reporting to the Assistant Academic Director, this position will own the execution of PVP programming at the specific location, ensuring every student—whether Channel or Traditional—leaves Verto with a clear, documented, and achievable next step.

Even if you don’t meet 100% of the qualifications below, you should still consider applying.

What You’ll Be Doing

1. Strategic Individualized Advising

Case Management: Act as the primary owner for the Florence's PVP caseload, specifically managing students interested in applying to Verto’s Direct Transfer partners.
Strategy Implementation: Lead Post-Verto strategy conversations for all students, focusing on their Channel program requirements, Direct Transfer goals, or support of independent college applications.
1:1 Support: Conduct high-level 1:1 sessions to provide DT partner recommendations, career interest exploration, and major alignment.
Verto Continuation Support: Advising students with regard to Verto’s Associate’s Abroad Global Pathway. Robust semester close-out support to maintain engagement for multi-semester students and support their transition to their next Verto location.
Academic Support: Support schedule auditing for Channel students, approval of Channel add/drop requests, support census auditing, and midterm academic reviews. Coordinate local tutoring and advising, including "off track” students, international students, and those in the Low GPA Pathway.

2. Application & Pipeline Management

Verto Direct Transfer (DT) Oversight: Accountable for the movement of Verto DT Applications through the pipeline, including initial vetting for eligibility and completeness.
Documentation: Ensure 100% accuracy in Salesforce for student strategies and final Post-Verto Plans to meet global Key Performance Indicator targets.

3. Programming & Group Engagement

Workshops & Events: Host Orientation/Discovery Sessions, DT Application workshops, and Channel-specific advising sessions.
Partner Engagement: Coordinate university partner site visits and facilitate student participation in pre-departure and onsite webinars to increase partner-to-student interaction.
Peer Learning: Develop and moderate onsite "Channel Communities" to encourage best-practice sharing and community engagement among students.

4. Leadership & Collaboration

People Leadership: Direct supervision of Specialist, Post-Verto Planning, providing guidance on complex student cases, assisting with professional development, and supporting the onboarding of new team members.
SSA Mentorship: Train Student Success Advisors (SSAs) on initial PVP 1:1 conversations with students, course audit support, and Salesforce documentation.
Cross-Functional Coordination: Collaborate with University Partnerships (UP) Verto Head Quarters on programming development and partner with Account Managers to ensure partner expectations are met.
Operational Efficiency: Support "Melt" tracking by identifying students who cancel additional semesters and streamlining end-of-semester plans.
Role Coverage Support: Provide flexible hybrid coverage for complementary responsibilities as needed to support operational priorities.

What We’re Looking For

Education: Bachelor’s degree from an institution in the United States required; Master’s in Higher Education, Counseling, or Student Affairs preferred.
Experience: 3-5 years in student success, academic advising, or an understanding of the United States college admission landscape.
Language: Working proficiency in English, both oral and written, is required. Basic knowledge of Italian may be helpful.
Technical Skills: Proficiency in case management - logging cases, reporting (Salesforce), Google Suite, and a willingness to adopt emerging AI advising tools.
Soft Skills: Exceptional empathy, "sounding board" capabilities, and the ability to navigate high-pressure application deadlines.

Benefits

Fixed-term CCNL Terziario Commercio contract, with opportunity for permanent employment. 8 euro per working day EDENRED Buoni Pasto.

Right to Work
The candidate must have appropriate citizenship or work authorization (student visa not allowed) in place before the contract starts. Your status must allow you to work full time on an Italian contract. Verto Education does not sponsor visas. Candidates holding a permit “per attesa occupazione” may apply.

Accessibility & Accommodations
Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.