Digital Success Manager

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Job Description: Amplify is seeking a proactive and customer-focused Digital Success Manager to join our Customer Success and Development team. In this role, you will support a high-volume portfolio of Tier 3 customers, ensuring a smooth onboarding experience and ongoing engagement through scalable strategies. You will serve as the primary point of contact for your book of business, driving engagement through check-in calls, email campaigns, and webinars. You will help customers successfully implement Amplify’s products, monitor satisfaction and usage trends, and identify opportunities to improve retention and drive growth. You will deliver webinars and scalable programming to increase product adoption and customer understanding throughout the school year. Simultaneously, you will keep a keen eye on customer satisfaction, trends, and needs to determine scalable solutions that best support this customer tier. Finally, you will nurture renewals and support retention rates within your book of business by actively seeking upsell/cross-sell opportunities and mitigating risks to prevent customer churn. Essential Responsibilities: Account Ownership & Retention Own the Customer Journey: Own the entire customer journey for a defined book of Tier 3 accounts from onboarding through post-sales, acting as the accountable party for account success, retention, and renewal. Strategic Planning: Develop and execute success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set goals. Trusted Advisor: Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience. Implementation, Onboarding & Operations Project Management: Execute project plans for implementations, utilizing project tracking tools, to maintain consistency and efficiency (ranging from standard back-to-school launches to complex, multi-stream district deployments). Customer Engagement and Education: Deliver engaging webinars and customers facing sessions that provide best practices and drive product adoption. Conduct check-in calls to assess customer satisfaction, address concerns, and foster ongoing communication. Onboarding: Work with district/school personnel to define project priorities, ensuring launch readiness and success. Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track. Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements. Business Value & Data Analysis Data-Driven Insights: Review and analyze account data to understand usage trends and develop actionable insights. Share insights with customers to inform their use of Amplify produces and with internal teams to drive decision-making. Health and Expansion Monitoring: Accurately report and monitor the health of customer engagements and drive corrective action plans where needed. During customer interactions, seek out upselling and cross-selling opportunities that align with their evolving needs. Product Expertise & Continuous Improvement Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes. Product Mastery: Maintain expertise across Amplify’s suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts. Minimum Qualifications: Education: Bachelor’s degree or equivalent experience. Experience: 2+ years of experience in Customer Success, Customer Service, or Account Management. Communication: Demonstrated communication and presentation skills (for both internal and customer-facing meetings). Organization: Strong organizational and time-management skills. Customer-Centric Mindset: Strong passion for customer success and a proven ability to build and maintain relationships with diverse stakeholders. Analytical Skills: Ability to analyze customer data and metrics to inform decision-making and strategy development. Problem-Solving: A proactive approach to identifying challenges and implementing effective solutions. Team Player: Collaborative mindset with a willingness to support colleagues and share knowledge. Technical Proficiency: Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms. Preferred Qualifications: Advanced Communication: Exceptional verbal and written communication abilities to effectively convey information, provide clear guidance, and build strong relationships with customers and team members. What we offer: Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $75,000 - $88,000. Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status. Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com. . If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting. Amplify is an E-Verify participant. Q: Do I have to create an account to apply for a job? A: Yes. Once you identify a position that interests you, you may apply by creating a Candidate Account. From the Candidate Home, you may search for additional opportunities, apply and check on your application status. *Note: Please refrain from using multiple email addresses to create multiple accounts, as this can cause issues with your application. If you need to change your email address, you can log into your original account and update it there. Q: I forgot my password. What should I do? A: Click on the Forgot Password option and you will be prompted to create a new password. Q: How do I know my application was received? A: You will receive an email confirming your application was submitted. A recruiter will review your application and if you meet the qualifications for the position, they will contact you to move forward in the hiring process. Q: How long does it generally take to hear back on the status of my application? A: There is not an exact time frame and updates can vary depending on the volume of applicants, it can take up to two weeks or longer to hear back from a recruiter. Q: Will I receive a response even if I am not selected? A: Yes. If your qualifications are a match for the job posting, a recruiter will contact you with additional steps. We also exercise our best efforts to notify, via email, all applicants that are not selected. Q: I’ve completed the application process. How can I check the status? A: Please log in to your Candidate Home to review your profile. To view the status of an application, review the "My Applications" section in the Candidate Home. If your status is in Review, this means your application is active and is still being reviewed for consideration. Q: Can I attach additional documents, such as cover letters and references? A: Yes. You can attach a cover letter and references in addition to your resume or CV when you are applying. filling out the application. However, once your application is completed and submitted, your attachment can no longer be edited and you cannot add another attachment. Carefully review and ensure that the correct version of your resume/CV is attached before submitting your application. Q: I do not see a position I am interested in. Can I apply without selecting a specific position? A: No. You must apply to a specific position. Q: Can I start my application and finish it later? A: Yes. If you log out before completing your application, you may save your progress. Log in to Candidate Home to view any incomplete applications in Candidate FAQ the “My Drafts” section. Q: If I apply for a position with your company, will Workday maintain my information for subsequent applications? A: Yes. You can use the last resume you uploaded or choose to upload a new resume, which will pre-populate your job application with new information. You can also choose to have your LinkedIn Profile information populate your application. However, you will need to complete an application for each position you apply for. Q: What if I have browser issues when trying to create a candidate account or submitting my application? A: Workday no longer supports version 10 or earlier of Microsoft Internet Explorer (IE). Use of unsupported versions may cause issues in the application process. It is recommended to upgrade to version 11 of IE or use another supported browser such as Google Chrome or Firefox. It is also recommended to clear your cache if you are experiencing issues. Q: How do I withdraw my application? A: Access “My Submitted Applications” from your Candidate Home. Click on the application and withdraw. *Note: Once you withdraw your application from a specific role, you cannot reapply to that same role. Q: I am a current contractor. Do I apply as an internal or external applicant? A: You must apply as an external applicant through a candidate account. If you are a current Amplify Employee, please apply as an internal candidate via your Workday Employee Profile Career Hub. Q: How long does it take to complete an application? A: Approximately 10 minutes. It depends on the detail you choose to provide in your application. Q: My email address has changed. Can I update my email information? A: Yes. If your email address has changed, you can log into your Candidate Home, click on your profile tab and select the Account Settings tab and update your email address. Q. My address has changed. Can I update my contact information? A: Yes. If your contact information has changed, you can log into your Candidate Home, click on your profile tab and update your contact information. Our culture We’re a community that rewards innovative thinking, prizes communication and takes fun so seriously we even have a committee for it. Share our view. Amplify is Brooklyn Based. Remote First. In-person sometimes. Get creative. 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