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Summary
Associate Customer Success Manager at Edmentum drives client success through strategic implementation of education technology solutions and fosters strong customer relationships. The role focuses on supporting program adoption and enhancing customer satisfaction with Edmentum's education platform.
Job Description
Fast Facts
Join Edmentum as an Associate Customer Success Manager to drive client success through strategic implementation of education technology solutions and foster customer relationships.
Responsibilities: Execute implementation plans, enhance customer satisfaction, support program adoption, assist sales efforts, and collaborate with internal teams to promote customer health.
Skills: Expertise in education technology implementations, knowledge of curriculum and instruction, strong communication skills, data analysis, and relationship-building abilities.
Qualifications: Master’s degree in Education strongly preferred; 5+ years of relevant experience in education technology; ability to manage multiple projects and travel up to 40%.
Location: United States
Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $80,000.
As an Associate Customer Success Manager, you’ll help clients achieve meaningful results with Edmentum solutions by executing implementation plans, applying your expertise, and building relationships to support program adoption and customer satisfaction.
In this role you will:
- Execute implementation plans tailored to client needs and goals
- Apply your knowledge of Edmentum products and state requirements
- Monitor and enhance customer satisfaction, resolving common issues
- Support program adoption through relationship-building and process improvements
- Assist sales efforts by demonstrating expertise and supporting growth
- Collaborate with internal teams to ensure seamless communication and customer health
Who You Are
- You have a Master’s degree in Education (strongly preferred)
- You bring 5+ years of experience leading education technology implementations
- You have solid knowledge of curriculum, instruction, and education trends
- You are skilled at managing multiple priorities and projects
- You communicate effectively with all stakeholders
- You analyze data to drive recommendations and improvements
- You build strong relationships and foster collaboration
- You are willing to travel up to 40%
- You thrive in fast-paced, changing environments
- You are passionate about driving change in education
- You are committed to Edmentum’s mission, values, and inclusive culture
- You are willing to take on evolving responsibilities based on business needs.
Job Application Deadline: March 10, 2026