Fast Facts

The Digital Ed Partner LVL 1 role serves as the first point of contact for families and students needing technical support on educational platforms, delivering assistance through various communication channels.

Responsibilities: Provide first-level technical support, troubleshoot issues, escalate complex cases, document interactions, and assist with team initiatives while meeting performance metrics.

Skills: Clear communication, technological proficiency, strong customer service orientation, adaptability, organization, and preferably Spanish-speaking skills.

Qualifications: High school diploma or higher; preferred experience in customer service or technical support.

Location: Chandler, Arizona, United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $35,000 - $50,000.

Position Summary: The Partner Support Specialist (Tier 1 Digital Ed Partner) is the first point of contact for families and students seeking technical support. This role delivers front-line assistance via inbound and outbound phone calls, chats, and support tickets, helping users navigate educational platforms and resolve common issues. The primary objective is to resolve concerns quickly and effectively during the initial interaction. When necessary, the Specialist partners with Tier 2 Support to escalate more complex cases and may occasionally collaborate with internal staff when calls are transferred or additional coordination is needed.

Key Functions and Responsibilities:

• Provide first-level technical support to families and students via phone, chat, and ticketing systems
• Guide users through basic troubleshooting steps to resolve login, navigation, and platform-related issues
• Escalate unresolved or complex issues to Tier 2 Support according to defined processes
• Accurately document all interactions and troubleshooting steps within the support system
• Meet individual and team performance metrics related to service quality, resolution time, and customer satisfaction
• Assist with additional team or department initiatives as needed

Skills/Abilities and Expectations:

• Clear, professional communication skills (written and verbal), including strong phone etiquette in a fast-paced support environment
• Technologically proficient and comfortable navigating multiple software platforms, including Microsoft Office
• Strong customer service orientation when working with external users
• Adaptable, coachable, and professional in the face of change, feedback, or unexpected challenges
• Organized and detail-oriented with a focus on timely and accurate service
• Strong work ethic and reliability
• Ability to work well under pressure while maintaining composure and a positive attitude
• Spanish-speaking skills are a plus, but not required
• Embody StrongMind’s core values: Kindness, Accountability, Collaboration, Innovation, and Grit

Qualifications:

• High school diploma or higher
• Previous experience in customer service, technical support, or a call center environment preferred
• Desire to grow and contribute to a collaborative, mission-driven team

Environmental Conditions:

• This role operates in a professional office environment with standard equipment such as computers, phones, and printers
• The position may be hybrid, with a combination of remote work and in-office expectations depending on departmental needs and leadership approval
• Prolonged periods of sitting, keyboarding, and screen time are required
• Must be able to work in a moderately quiet environment and manage multiple tasks with frequent interruptions
• Reliable internet access is required when working remotely

More Than a Workplace – A Place to Belong!" 

At StrongMind/Primavera, we believe that work should be fulfilling, rewarding, and even fun! That’s why we offer a supportive, collaborative environment filled with perks that prioritize your well-being—from an onsite gym, personal trainers, and mindfulness coaching to weekly massages to help you reset.

We also offer a full benefits package including medical, dental, vision, PTO, and voluntary benefits, because taking care of you is important. And our workplace culture? It’s second to none!

What You’ll Love:

 A full paid holiday week at Christmas – time to rest, relax, and recharge.

• Weekly team celebrations & shoutouts – because your hard work matters!
• Quarterly town halls – keeping communication open, honest, and transparent.
• Champion spotlights – celebrating those who make a difference.
• Flexible & hybrid work options (for select roles) – work-life balance is key.
• Delicious perks – cookouts, treats, and awesome social events.
• Community service hours – giving back feels great.
• Legendary milestone awards at 10, 15, & 20 years – unforgettable experiences await!
• Plus, even more benefits to explore – because we believe in rewarding our people in meaningful ways.

We’re more than just a workplace—we’re a community that celebrates you. Join us and experience a company that truly cares. 

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. 

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.