Associate Technical Solutions Engineer

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Job Title: Associate Technical Solutions Engineer (India)

Position Summary

The Associate Technical Solutions Engineer will deliver prompt, professional, and high-quality technical support to internal teams and educators. This role is responsible for troubleshooting complex issues escalated from Tier 1 support, executing data and operational tasks using SQL and internal tools, and maintaining accurate and detailed case documentation in Salesforce. The position requires strong collaboration across cross-functional teams and effective communication to ensure timely resolution of technical needs.

Key Responsibilities

• Run SQL queries to retrieve data and support assigned tasks.
• Validate information using internal systems and tools.
• Submit and track operational requests through Salesforce.
• Confirm task completion and maintain meticulous case documentation.
• Notify relevant stakeholders upon resolution and close cases accordingly.
• Troubleshoot application defects and escalate technical or application issues to development teams as required.
• Provide technical support to Sales, Professional Development, and Partner Success teams for educator-related needs.
• Deliver networking, firewall, and security-related technical assistance to customers via remote or onsite channels, depending on location.

Note: The responsibilities listed are intended to outline the general scope of the role and may be subject to change based on business needs. Specific assignments will be provided by the reporting manager.

Required Skills & Competencies

• Basic understanding of LAN and WAN concepts
• Familiarity with Windows, iOS, macOS, and ChromeOS environments
• Ability to write, modify, and run simple SQL queries
• Strong verbal and written communication skills
• Effective collaboration and problem-solving abilities in a fast-paced environment
• Self-driven, detail-oriented, and quick to learn new technologies
• Strong customer management and follow-through skills
• Ability to travel onsite within India as required to support educators
• Proficiency with Salesforce or similar CRM platforms

Education & Experience

• Associate degree or equivalent experience
• Minimum 2 years of software or network technical support experience

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• Relevant technical certifications such as CompTIA A+, Network+, Security+, Cisco CCENT/CCNA, Google, or Apple

Additional Information

• Travel: Not Required
• Work Environment: Office-based
• Role Type: Individual Contributor
• Work Hours: Approximately 40 hours per week
• Work Timings: US Business hours