Fast Facts

Amplify is looking for a System Application Administrator to manage day-to-day operations of internal applications and ensure they align with the company's goals. The role involves collaboration with business stakeholders and support in troubleshooting application issues while providing excellent customer service.

Responsibilities: Key responsibilities include managing user accounts, troubleshooting support tickets, developing relationships with stakeholders, gathering requirements for enhancements, and maintaining documentation for applications.

Skills: Candidates must have 2 years of experience managing internal applications, excellent communication skills for conveying technical information to non-technical teams, and experience with application integrations.

Qualifications: Preferred qualifications include 5 years supporting SaaS platforms, familiarity with Agile methodologies, and experience with cloud-based data tools like Snowflake or Tableau.

Location: This position is fully remote, based in the United States.

Compensation: $100000 - $105000 / Annually

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

The System Application Administrator is responsible for the day-to-day operations of internal applications assigned to Amplifiers. This role works closely with business stakeholders, development teams, and technical resources to ensure that the various systems are aligned with the company's goals.

Specific Responsibilities:

• Manage the day-to-day administration work of assigned applications that support the business, including user management security, configuration, and permissions. 
• Exhibits excellent customer service and problem-solving skills to troubleshoot support tickets quickly and efficiently to ensure a good user experience.
• Develop and maintain positive working relationships with not only internal employees, but also with software providers and third party vendors.
• Partner with the business to gather requirements related to new initiatives and enhancements while also identifying and closing the gaps in technical and behavioral opportunities related to internal applications. 
• Collaborate with the Business systems organization to align and extend internal applications to help achieve organizational goals across all departments.
• Assist with and facilitate change management tasks related to application updates, releases, improvements, bug fixes, and patches. 
• Maintain and develop policy, process, and technical procedure documentation to ensure security and integrity.
• Ability to contribute effectively within a dynamically evolving, fluid environment.
• Provide training and mentoring to end users and subject matter experts on application usage and best practices.

Required Qualifications:

• 2 years of managing internal applications such as enterprise applications, productivity platforms, or any related systems. 
• Experience communicating technical information to non-technical teams in a concise and understandable manner.
• Effective at working with a mix of in-person, remote, and offshore team members.
• Experience with troubleshooting, maintaining, and supporting application integrations. 

Preferred Qualifications:

• 5 years of experience supporting SaaS platforms.
• Experience with Agile methodologies and best practices.
• Ability to learn and adapt quickly in a dynamic environment.
• Excellent communicator with strong stakeholder management skills.
• Ability to work across several lines of business to achieve long-term organizational goals.
• Experience with cloud-based data warehouses/platforms and/or visual analytics platforms (I.E. Snowflake, Tableau, Looker, Fivetran, and/or dbt Cloud)

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $100,000 - $105,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.