Learning Operations Manager, Enterprise Learning Operations

🇦🇪In-Person - Dubai, United Arab EmiratesAED 108K–AED 156K/yri3h ago

Corporate Operations Operations Management Learning Operations Corporate Training Program Management Process Improvement

Prep for this Role

Summary

Lead day-to-day execution of large-scale enterprise learning operations across multiple UAE sites, ensuring seamless scheduling, administration, and compliance. This hands-on leadership role drives operational efficiency and service quality across a distributed team.

Key Responsibilities: Oversee end-to-end learning operations across multiple locations including Jebel Ali and Al Taweelah, managing training schedules, contractor coordination, and communications. Lead training coordinators and administrative staff while ensuring compliance with client standards, maintaining documentation, and driving continuous improvement initiatives.

Skills & Tools: Strong operational leadership and process management capabilities with ability to scale operations across multiple sites. Excellent communication, vendor coordination, team development, and multi-site scheduling expertise with proven ability to thrive in complex, fast-moving environments.

Qualifications: Minimum 5+ years of operations or learning operations management experience with demonstrated leadership of administrative teams. Strong knowledge of enterprise training environments, compliance frameworks, and multi-site coordination preferred.

Location: Dubai, United Arab Emirates (Onsite, with frequent travel between multiple UAE locations including Jebel Ali and Al Taweelah)

Compensation: Not provided by employer. Typical compensation for this role is AED 120,000 – AED 180,000/year based on title, seniority, and location.

Job Description

Learning Operations Manager, Enterprise Learning Operations | Onsite UAE | UAE-Based

About the Role

We are looking for a Learning Operations Manager to lead the day-to-day execution of a large-scale, enterprise learning program across multiple sites in the UAE. This role sits at the center of delivery, ensuring that scheduling, administration, contractor coordination, and communication run seamlessly across locations.

You will oversee a distributed operations function supporting high-volume training activity, with responsibility for maintaining service quality, operational efficiency, and compliance with client standards. This is a hands-on leadership role for someone who thrives in fast-moving, complex environments and knows how to bring structure and clarity to operations at scale.

What You’ll Own

Operational Leadership

Lead end-to-end learning operations across multiple sites, ensuring consistent, high-quality administrative support
Establish and maintain operational standards, processes, and service level expectations
Drive continuous improvement initiatives to increase efficiency and scalability

Multi-Site Scheduling & Coordination

Oversee training schedules across Jebel Ali, Al Taweelah, and additional locations
Balance capacity, learner demand, and operational constraints across sites
Resolve scheduling conflicts and adapt quickly to changing priorities

Contractor & Vendor Coordination

Manage contractor support across administrative and operational activities
Oversee onboarding, performance management, and service delivery
Ensure contractors meet quality and compliance expectations

Communication & Mailbox Management

Own triage and response processes for learning operations communication channels
Ensure timely, clear, and professional responses to learners and stakeholders
Monitor volume, response times, and escalation pathways

Compliance & Quality Assurance

Ensure all administrative processes align with client policies and standards
Maintain documentation, audit trails, and operational records
Support audit activities and implement corrective actions where needed

Team Leadership

Lead and develop a team of Training Coordinators and administrative staff
Set expectations, provide coaching, and drive performance
Build a service-oriented, accountable team culture

Location & Working Model

This role is based in the UAE, with regular on-site presence across multiple locations including Jebel Ali and Al Taweelah. Frequent travel between sites is required.